Explore our latest research, analysis, and thought leadership.
March 02, 2020HFS recently sat down with three of NICE’s finest to discuss the myths, reality, challenges, and opportunities in RPA and to understand the best route to and
February 28, 2020The power and the challenge for enterprise blockchain initiatives stem from the fact that blockchain, by definition, is an inter-organizational technology. are
February 28, 2020In this report, we examine how the BFSI industry can adopt five transformation levers to get the most out of AI investments.
February 27, 2020Citizens Bank reinvents collections segmentation and creates a trust-based foundation for smart analytics scale
February 27, 2020A recent HFS executive roundtable supported by Celonis, held in February 2020 in London’s Ritz Hotel, brought finance and accounting (F&A) leaders from with
February 26, 2020Manufacturing providers have a strong focus on sales, marketing and aftermarket services; to cut through the competition, success stories must shine.
February 26, 2020Despite continued growth from challenger banks they are struggling to make profit – incumbents investing in their own offerings could outlast them.
February 26, 2020In this report we examine the growing demand for nearshore delivery capabilities in Europe, and why executives must pick locations carefully.
February 26, 2020The latest HFS survey (December 2019) on the state of integrated automation showed that 45% of enterprise leaders (see Exhibit 1) have different centers of for
February 25, 2020In this PoV, we discuss how the client leaders can make the digital switch happen in their organizations by using engineering support services as key and with
February 24, 2020The results of our 2020 Robotic Transformation Software Customer Experience (CX) Survey are in and the outlook is....tepid
February 24, 2020The PoV analyzes the rationale behind the acquisitions in this space and provide pointers that service providers should keep in mind for Industry 4.0 focused
February 24, 2020The potential for disruption and disintermediation is high and telcos need to look beyond cost cutting and innovate their offerings and operations.
February 21, 2020The 2020 HFS Top 10 Digital Workplace Design Services report examines the role service providers play in the highly competitive market.
February 21, 2020The PoV describes the benefits of edge computing including recent examples of deployments and outline how an industrial enterprise can leverage the same for its
February 20, 2020Definitions and key techniques used by process mining experts today, with one fundamental underlying principle – data is the foundation of a business process.
February 20, 2020Accenture continues to evolve internal talent development, we examine why the broader services industry most follow suit.
February 20, 2020Enterprise leaders must run all strategic AI and integrated automation scaling initiatives like Total Football, with IT and business playing on the same side
February 20, 2020Here we outline the implications of Accenture’s acquisition of Sierra-Cedar in the Workday services market.
February 19, 2020What you need to know about the opportunity (and risk) involved in this hot marketing services area
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