Research & Insights

Explore our latest research, analysis, and thought leadership.

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Point of View

Accenture has added an arrow to its quiver with its Revolutionary Security acquisition; CISOs must take

COVID-19 means that now more than ever, it is important to invest in security as demand increases to support the growing number of work-from-home employees and

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Point of View

Make security spending a priority during COVID-19: Enlist security service providers to secure your area

COVID-19 has caused chaos for enterprises, creating unprecedented challenges with the increase in employees working from home. These challenges have raised and

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Top 10 Report

HFS Top 10 Enterprise Blockchain Services 2020

This report investigates the blockchain space to provide a comprehensive and foundational analysis of the blockchain services market for enterprises.

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Point of View

It’s time to level up the focus on IoT: IoT will be the backbone in the fight against future epidemics

In this PoV, we will discuss how IoT technology is being used to fight COVID-19 and why IoT needs more focus from service providers.

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Point of View

Even if IT is from Mars and business is from Venus, they must work together to enable success with RPA

Old Mutual prioritizes IT and business collaboration to drive RPA success.

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Point of View

COVID-19 will stall IoT, 5G, and edge spending: Telcos are the exception, and providers must get their in

Providers must prepare for a post-COVID-19 boom in IoT, 5G, and edge—telcos are a good place to double-down now as they expand their networks

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Point of View

Enterprise leaders serious about development quality need to stop paying lip service to agile

Advice from experienced agile managers on how to make the best of an agile development project.

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Point of View

Service providers must align their offerings with BFS clients’ partner selection priorities

It’s crucial that service providers ensure they align their offerings with the needs of BFS clients, or they risk losing their grasp on the market.

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Point of View

INFOGRAPHIC: COVID-19 IMPACT ON THE GLOBAL IT/BPM INDUSTRY

The world changed overnight and the new abnormal is here! We reached out to the global service provider community to understand how they reacted to global and

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Point of View

Manufacturers must use the four-factor prioritization guideline to evaluate their Industry 4.0 journey

This PoV acts as a guideline for manufacturers to start their Industry 4.0 journey, including the selection of their technology service providers.

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Point of View

Front-office service providers must leverage smart investments to weather the COVID-19 storm

Front office services are set to be hardest hit, but providers are leveraging previous investments to rise to the challenge

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Point of View

Keep it simple and cost-effective for travel and hospitality clients during times of extreme be ready to

Even before our current pandemic, we knew the travel, hospitality, and logistics (THL) industry was “behind the curve in some investments, notably in legacy

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Point of View

Leverage smart city solutions to fight an outbreak like COVID-19

This PoV will help service providers understand the importance of an integrated smart city solutions portfolio and help them target clients in this space.

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Point of View

If you plan to automate processes with SAP, consider SAP’s evolving intelligent RPA for your toolbox

According to SAP “77% of the world’s transaction revenue touches an SAP system.” So, it’s hardly surprising that SAP is directly facilitating process a

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Point of View

To drive patient-centricity, the life sciences industry needs to stop acting like a B2B industry

Consumer-driven medical devices are taking the industry by storm

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Point of View

Big Pharma Must Invest in Distributed Ledger Technologies to Secure Their Supply Chains

A look at how a few companies have used distributed ledger technology to power better secure distribution practices.

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Point of View

Building collaborative partnerships is key to success in the automotive industry

The automotive industry is one of the most competitive markets, this report examines how forming collaborative partnerships are helping some firm's emerge as

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Point of View

Develop 3D printing services for continuity planning in manufacturing and healthcare supply chains

For BCP in manufacturing, healthcare, and any industry at risk of supply chain disruption, providers must arm themselves with 3D printing capability.

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Point of View

Mortgage innovation cannot stop at the front office! Lenders must beat down back-office process debt to

Mortgage lenders are making strides toward the Digital OneOffice using emerging tech and process optimization—but they need to think bigger than task-specific

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Point of View

Supply chain leaders must address modern slavery to mitigate risk and save millions from forced labor; it

Addressing modern slavery is not just about brand image and mitigating business risk—it’s a moral (and legal) obligation.

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