Research & Insights

Explore our latest research, analysis, and thought leadership.

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Point of View

Follow an integrated technology approach for a 5G-enabled supply chain

In this POV, we will discuss the benefits of a 5G-enabled supply chain and offer some examples from this space.

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Point of View

SBA and RPA: Could the real badly-behaved bot creators please stand up? Everyone is saying “It wasn’t

The SBA prohibited lenders from using RPA. And there is one big lesson for practitioners to learn from this, namely that automation cannot live in a vacuum.

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Point of View

Improve your decision making through smart data platforms; NTT’s Accelerate SMART provides some best in

In this PoV, we explore how NTT envisioned and developed an industry-agnostic smart platform that has already been deployed on several campus, commercial, and

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Point of View

Keep an eye on COVID-19 drone use cases for future business opportunities

In this PoV, we highlight the drones’ potential in the fight against COVID-19, including examples of how it has already been helpful in the fight against this

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Point of View

Enterprises – evaluate IT service partners as viable options for contextual AI solutions

In this PoV, we examine how HCL is rising to the challenge of supporting clients with contextual solutions incorporating its AI products portfolio.

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Point of View

Providers must show clients they’re taking talent development seriously—big bang investments like set

Clients and future talent are looking for reassurance that providers are taking learning and development seriously.

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Point of View

CIOs must balance the new without throwing out the old tools that still add value

Smart CIOs will balance the requirements of the new with retaining older systems, processes, and tools that still add value.

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Highlight Report

HFS Highlight: Atos brings US-based AI and data science capability into its Industry 4.0 toolbox by Miner

If you thought of Atos as a Europe-only player when it came to Industry 4.0, then your provider shortlists need a revamp

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Point of View

If you’ve been wondering how Microsoft’s RPA is taking shape, wonder no more: Power Automate has hit

Power Automate, Microsoft’s Power Platform rebrand of Flow with newly added UI Flow for RPA, is now in general availability (GA).

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Highlight Report

HFS Highlight: Zensar introduces ZenTrust and ZenCare to help clients through Covid-19

As clients wrestle with the uncertainty surrounding the Covid-19 pandemic, Zensar comes to the market with two new solutions to lend a helping hand.

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Point of View

Develop transformational Jedis to drive change in your business, says Celonis’ Alex Rinke

HFS’ Phil Fersht recently sat down with Alex Rinke, the co-CEO of the process-mining unicorn Celonis, to talk through the company’s journey, key client and

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Point of View

Learn from the Paradigm Shock: Ignore BCP/DR at your own peril

The IBM GBS story to scale WFH post Covid-19

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Point of View

Healthcare ecosystems must rally around proven partners during COVID-19 to prepare for the aftermath, and

Providers are positioning themselves as central points for the COVID-19 response; collaborating now will prepare your ecosystems for future challenges

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Point of View

Keep blockchain investments real to get beyond a successful but useless POC

We dive into the thoughts of enterprise leaders at EY’s 2020 Blockchain Summit, which show how you can convince your C-suite of blockchain’s worth.

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Point of View

Diverse and inclusive talent pools, business continuity, and logistical lifelines: It’s time business

Remote working at scale has become the new business normal - we examine how one provider has used established processes and technology to make sure their runs a

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Point of View

Service providers need to prepare for the impact of COVID-19 on the services market

HFS Research provides guidance on the likely forecast scenarios post-COVID-19.

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Point of View

Prepare now for a splurge on Industry 4.0 services after COVID-19

Providers must prepare their clients, partners, and narratives for an Industry 4.0 rush after COVID-19—while focusing on key short-term technologies

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Market Analysis

Impact of COVID-19 on the Global IT/BPM Industry

The world changed overnight, and the new abnormal is here! We reached out to the global service provider community to understand how they reacted to the global

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Point of View

Enterprises should get used to constant process evaluation and WFH practices to survive not just the but

Taking a look at some of the best practices for process evaluations that enterprises should be taking during COVID-19 and beyond.

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