Explore our latest research, analysis, and thought leadership.
April 30, 2020In this PoV, we discuss the overall problems getting faced by the healthcare industry and the interesting use cases it is using to fight COVID-19.
April 30, 2020Business leaders must prioritize data and analytics investments toward better customer handling, forecasting and business planning, and operational process and
April 30, 2020This update to the HFS Market Index gives an overview of the IT and business services market performance.
April 30, 2020Executives are planning to spend big on cloud to get them the accessibility they need in a widespread remote environment
April 29, 2020This POV presents the voice of the customer from the recent Salesforce Services Top 10 report, 2020.
April 29, 2020Providers must invest in and refine their blockchain solutions to win over clients looking towards transparent supply chains in the midst of COVID-19.
April 29, 2020Cognizant doubles down on Salesforce marketing cloud and CX with Lev acquisition
April 29, 2020The recent Maze ransomware attack on Cognizant is an example of the potential risk all enterprises face as they support a dispersed workforce.
April 28, 2020Capgemini's acquisition of Whitesky Labs adds Salesforce and Mulesoft talent to help shore delivery in APAC.
April 28, 2020This report examines the capabilities of 14 data science and machine learning platform vendors in practices of innovation, execution, and customer criteria.
April 28, 2020This is HFS Research’s first-ever report on enterprise AI products from leading service providers. The report includes detailed profiles of 17 service their
April 28, 2020Service Providers must nurture relationships with their employees if they hope to retain the talent needed to compete on the other side of COVID-19.
April 27, 2020Asynchronous messaging should simplify interactions for both the consumer and the agent.
April 27, 2020This POV presents the voice of the customer from the recent Salesforce Services Top 10 report, 2020.
April 27, 2020COVID-19 means that now more than ever, it is important to invest in security as demand increases to support the growing number of work-from-home employees and
April 25, 2020COVID-19 has caused chaos for enterprises, creating unprecedented challenges with the increase in employees working from home. These challenges have raised and
April 24, 2020This report investigates the blockchain space to provide a comprehensive and foundational analysis of the blockchain services market for enterprises.
April 24, 2020In this PoV, we will discuss how IoT technology is being used to fight COVID-19 and why IoT needs more focus from service providers.
April 23, 2020Old Mutual prioritizes IT and business collaboration to drive RPA success.
April 22, 2020Providers must prepare for a post-COVID-19 boom in IoT, 5G, and edge—telcos are a good place to double-down now as they expand their networks
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at [email protected] for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.
