Research & Insights

Explore our latest research, analysis, and thought leadership.

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Market Analysis

ITMS and BPO Contract Analysis—Q3 2019

This report analyses publicly announced ITMS and BPO contracts in Q3 2019 by region, service types, key verticals, main vendors and digital services.

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Point of View

Cyber ranges: Pick a provider to wargame your cybersecurity—it’s unlikely that doing it in-house is

Do you have the expertise and systems to assess your own cybersecurity? Can you afford to miss out on the wider benefits of providers’ cyber ranges?

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Point of View

Blockchain exploration efforts: accelerate and reduce costs in partnership with academia

You may have doubts about academia, but it can offer talent, infrastructure, and real benefit when piloting complex, untested blockchain use cases.

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Point of View

Don’t let a few cool 3D printing use cases make it Industry 4.0’s poison chalice

3D printing, for now, remains small scale and complex—but manufacturers can’t be complacent: find the right providers and partners for your firm.

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Point of View

Drone adopters must choose between providers’ “mature” offerings and co-developing solutions for

Despite the promise of drone technology, mature services are few and far between – but crucially, there are some, and far more in the build-up phase.

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Point of View

Novartis partners with Microsoft to build AI solutions—showing pharma firms why they must look to for

The race for AI prowess in the new age of pharma will center on partnerships—but the competition is fierce and fraught with challenges.

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Top 10 Report

HFS Top 10 Insurance Services 2019

This report analyzes and rates 19 service providers serving the Insurance industry across innovation, execution, and voice of the customer criteria.

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Point of View

Privacy on public blockchains: EY clients and the blockchain curious must leverage this “best of both

While the debate between public and private blockchains rages on, EY is moving its gaze towards public blockchains that leverage ZKPs.

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Point of View

Focus your diversity efforts on retention—not just hiring

It doesn’t matter how many diverse hires you have if none are promoted and everyone leaves after a year.

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Point of View

Are your IT systems working against you? BFS firms must address creaking IT as it comes under the

Governments and corporate clients are putting more pressure on banks to sort creaking IT; they must act swiftly to avoid outcry and financial losses

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Point of View

Industrial execs must embrace disruptive innovation through providers and partners—there isn’t enough

Embrace industrial innovation while it’s booming via partners and providers, or realize too late that you can’t transform quickly enough to catch up.

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Top 10 Report

HFS Top 10 Retail and CPG Services 2019

This report analyzes and rates 17 service providers serving the Retail and CPG industries across innovation, execution, and voice of the customer criteria.

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Market Analysis

State of Operations and Outsourcing 2019

The latest state of the operations and outsourcing survey results for 2019

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Point of View

To harness data throughout your business, transition finance from the classic back office to the

HFS held a Capgemini-supported executive roundtable in Stockholm’s Grand Hotel. It brought finance and accounting leaders across multiple industries in the

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Point of View

The Decade to Deliver: Service providers must take advantage of CEOs’ drive for sustainability 

The service provider community has a clear opportunity to bring its expertise and resources to help CEOs drive sustainable initiatives

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Top 10 Report

HFS Top 10 Industry 4.0 Service Providers 2019

The HFS Top 10 Industry 4.0 Service Providers 2019 report examines the role that the service providers play in the evolving Industry 4.0 landscape.

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Point of View

Is OVH the cloud market’s best-kept secret? You need to know about this France-based firm with

When we think of major cloud players - the same three or four firms make the list. But new firms like OVH are starting to gain ground in the market.

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Point of View

Request these five team characteristics to make your SAP SuccessFactors engagements succeed

This POV provides recommendations to enterprises to achieve a successful SAP SuccessFactors deployment.

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Point of View

Developing the Hyperconnected Airport for Next-Generation Passenger Experience

How the Greater Toronto Airports Authority is reimagining and modernizing operations to become an experience focused business

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Point of View

The New RPA Manifesto

HFS annouces their seven-year RPA manifesto - the industry's only realistic approach to the future success and longevity of RPA.

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