Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Point of View

Automotive firms must look toward partnerships that meld startup mentality with global scalability—as

Accenture is acquiring loads of design & Agile skill into its Industry X.0 practice—competitors watch out, as automotives, especially, will take note

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Point of View

Organizations must learn how to work in this new paradigm of enforced home- working fast, or sink even

Decentralized teams from the tech giants have developed approaches and technology stacks that every enterprise should consider to help them to move more teams

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Point of View

Manufacturers should focus on supply chain visibility and risk management measures to face a crisis like

Recommend ways for manufacturers to handle a crisis like COVID-19 for their manufacturing supply chain.

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Point of View

Invest in Customer Data Platforms to Propel the OneOffice Experience

A new value proposition for Tech Mahindra is “BORN”

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Point of View

Enterprise AI leaders must consider two ways to scale up the low-code AI platform leverage

Discuss how low-code AI platforms can help to increase the productivity, process accuracy, service quality, and efficiency of the overall business.

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Point of View

Rethink embedded and semiconductor engineering services portfolios to cater to customer needs

We highlight some of the global semiconductor players’ interesting projects and recent developments in the semiconductor and embedded engineering landscape

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Market Analysis

ITMS AND BPO CONTRACT ANALYSIS—Q4 2019

This report analyses publicly announced ITMS and BPO contracts in Q4 2019 by region, service types, key verticals, main vendors and digital services.

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Point of View

BFSI firms must update their approach in order to measure and manage climate change risk

BFSI firms don’t want to move first on climate change—but the leaders will find partners that help them quantify risk and make confident decisions.

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Point of View

Leverage AI solutions to optimize cost and improve control strategy for upstream O&G operations

This PoV enables oil and gas companies to evaluate the AI solutions that they can implement for upstream oil and gas to achieve cost reductions and overall

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Point of View

Security service providers need to target the overstretched security of state and local than 40% of US to

With this wave of ransomware hitting local government organizations hard, security service providers should be looking to step forward to plug the evident gaps

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Point of View

Find a method to the madness to stay at the edge of innovation

Enterprises are struggling to keep pace with the unprecedented rate of technological advancements. The promise and impact of emerging technologies on how we and

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Point of View

CX Providers must shift to digital integrated business services – Teleperformance’s TAP shows

In this PoV, we highlight some of the key initiatives and client engagement details of Teleperformance and recommend pathways that other service providers must

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Point of View

The BFS sector’s laggards need to stop only seeing uncertainty in sustainable finance—and think about

Succeeding in sustainable finance starts with connecting BFS’ capital experts with the technology experts in enterprises, providers, and policymaking.

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Point of View

HFS 2.0: Defining Business Operations in the Next Decade

HFS resuscitates the analyst industry by bringing unique, fresher and more impactful insights into the major innovations impacting business and IT operations

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Point of View

Focus on fully delivering on your ambitious insurance vision, says industry voice of the customer

Insights from the voice of the customer research conducted as a part of the HFS Insurance Top 10 report.

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Point of View

Providers must act; creaking IT and emergence of mid-tiers means competition for BFS deals ramps up

Service providers have a chance to be BFS’ knights-in-shining-armour but the arena is competitive due to the ongoing success of mid-tier providers.

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Point of View

Prioritize operations management to drive Industry 4.0 implementations

We explore the manufacturers’ challenges in this space and prescribe actions that manufacturers should keep in mind for Industry 4.0 deployments.

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Point of View

Service providers should maintain a cautious approach to deploying a non-linear pricing model in IoT

We analyze the present pricing landscape of IoT engagements and how service providers can prepare themselves for non-linear pricing models.

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Point of View

Clients must find partners with experienced talent pools to enjoy ServiceNow success

In this report we examine how finding the right partner with the talent and experience can drive real success.

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