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December 23, 2016For banks to remain competitive in the current climate, they will need to embrace a “customer first” strategy, with better customer experiences at the
December 22, 2016This HfS Blueprint Report looks at the innovation and execution capabilities of 14 digital marketing operations service providers in detail.
December 16, 2016We explore Intelligent Automation examples in HR/HCM in general, and specifically in the recruiting domain.
December 15, 2016As we complete the 2017 Salesforce Services Blueprint Report, we share the top focus areas for leading service providers in this market.
December 15, 2016As we complete the 2017 Salesforce Services Blueprint Report, we share the top demands for clients in this market.
December 13, 2016This RPA Premier League Table captures the shift toward transformational projects.
December 13, 2016A look the present state of automotive R&D, including trends and spending analysis at an industry, geography and individual automaker level.
December 13, 2016A recent forum at Harvard University discussed how to work toward a vision for the future of health and human services.
December 09, 2016This update gives an overview of the IT and business services market performance through Q4 2016.
December 05, 2016This PoV launched the 2017 Trust-as-a-Service HfS Blueprint Report.
December 05, 2016OneOffice is the endgame, where the digital enterprise can work in real time to cater for its clients' needs as they arise.
December 02, 2016The rise of Virtual Agents is highlighting both a holistic approach to automation as well as the impending disruption.
December 01, 2016This is the Q3 2016 edition of our quarterly engineering services outsourcing trends analysis.
December 01, 2016This Blueprint covers the market for Procurement As-a-Service, including the innovation and execution capabilities of 15 providers.
November 29, 2016Where are retail organizations on their journey to achieve intelligent operations?
November 28, 2016Quality customer experience and support through the entire lifecycle of any product or service is increasingly central to business success.
November 23, 2016This PoV proposes a new industry metric as a guidepost to help organizations assess the impact of sophisticated HR technology.
November 21, 2016HfS explores the trends in outsourcing contracts awarded in the last 24 months. Has the downward spiral in TCV reached the bottom?
November 17, 2016HfS examines pricing methods behind over 2,000 live BPO contracts. Has the world abandoned FTE in favor of outcome-based pricing?
November 17, 2016This HfS Blueprint Report looks at the innovation and execution capabilities of 13 PLM service providers in detail.
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