Explore our latest research, analysis, and thought leadership.
February 05, 2012Our research shows that aggressive global expansion and changing workforce characteristics have elevated the importance of recruiting, talent management, and
January 31, 2012Running business applications on cloud services entails new IT security and business risks, notably around data privacy, compliance and reliability. HfS issues
January 31, 2012In this report, we look at a few pressing legal and contractual risks that cloud services can introduce, be it the IT infrastructure underlying cloud services,
January 30, 2012The so-called Bring Your Own Device (BYOD) trend parallels two related, important and mutually reinforcing IT trends: the advent of cloud computing services and
January 28, 2012This RapidInsight outlines the nuts and bolts of business platforms, essentially the delivery and technology models that underpin the business platforms we as
January 18, 2012In October 2011 IBM formed its new IBM Security Systems division, coinciding with their acquisition of Q1 Labs. The consolidation gathers IBM’s increasingly a
January 13, 2012Through the Business Platform Map™ 2012 survey results, buyers, vendors and investors will be able to track, measure and assess the changing services business
January 03, 2012Rare among its competitors in that it has a standalone security practice, Wipro has considerable breadth of offerings, a wide-ranging global geographic of staff
January 03, 2012This RapidInsight™ describes the scope of services Chief Procurement Officers are purchasing and the results they are achieving, while explaining why have of
January 03, 2012More than 280 hard core procurement professionals attended ProcureCon Indirect East held in Atlanta, Georgia. Based on discussions with attendees and event this
January 03, 2012Debating why legacy software providers are retaining their stickiness with traditional services providers, we highlight some of the significant Business and are
December 31, 2011For our Price Indicator clients, HfS has published the Q4 edition of the ADM Quarterly Price Bulletin. The bulletin includes several pages of key ADM pricing
December 31, 2011For our Price Indicator clients, HfS has published the Q4 edition of the BPO Quarterly Price Bulletin. The bulletin includes several pages of key BPO pricing
December 22, 2011We present our predictions for 2012.
December 18, 2011Slides from HfS Research-Wells Fargo Securities webcast, presented by Phil Fersht, Ed Caso and Esteban Herrera. Discussions include the key outsourcing dynamics
December 15, 2011This year’s State of the Outsourcing Industry in 2011 report delves into how mind-shifts towards outsourcing are changing during a time where we have from
November 16, 2011A service provider’s account manager may be the most important position on the account team. HfS Research conducted a series of interviews with buyers and to
November 11, 2011Turning processes on their heads to align them with corporate strategy is a challenge for the best of business leaders.Yet, the benefits of implementing a (GBS)
November 11, 2011HfS Research recently attended an analyst event hosted by Kenexa, a leading provider of recruiting and talent management solutions. Kenexa has grown rapidly and
November 04, 2011This exhaustive study maps the service, quality and scale of the Latin American market, principally for buyers and influencers to understand what Latin America
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