Explore our latest research, analysis, and thought leadership.
March 01, 2013In this report, HfS Research looks at the evolving role of predictive analytics in financial services.
March 01, 2013The HfS Research Global IT Trends Survey concludes that in the area of IT infrastructure outsourcing, cloud computing is the hottest spending trend for 2013, by
March 01, 2013Mature analytics solutions can strongly impact member management, operations and risk, provider relationship management and care management.
February 27, 2013This report highlights a successfully evolving partnership between a major US-based bank and a leading service provider, Genpact.
February 26, 2013In this report, HfS examines how to build a collaborative partnership, specifically through the lens of an industry prototype that Genpact and AstraZeneca have
February 24, 2013Results from the HfS Research Global IT Trends Survey – Part One.
February 24, 2013This report highlights the path that a large footwear retailer in the US took to modernize its marketing by working with Infosys on a new marketing optimization
February 20, 2013This document sets out HfS Research’s market size and forecasting methodology for global IT and business services market data and provides the first set of
February 20, 2013In Part 2 of this series, we focus on what can be done to mitigate currency risk in outsourcing contracts.
February 18, 2013The slides from our recent webcast on IT in 2013.
February 18, 2013The Blueprint for the Industry Known as “Outsourcing” identified four challenges the outsourcing industry faces: Value Beyond Cost, The Future Operating and
February 15, 2013We examine the IT Services and BPO Market from 2013 to 2017. Our primary method is a supply side model that builds market dimensions by estimating revenues from
February 10, 2013The underlying reason for the rapidly growing importance of cloud use is buyers’ strong belief that using cloud computing will dramatically slash IT costs.
February 10, 2013Many CPOs, including those who have already outsourced their procurement organization, have asked, “How should I pay for procurement outsourcing services?”
February 09, 2013With regulatory reform taking the front seat following the reelection of President Obama, the healthcare insurance industry is looking at a bumpy 2013.
February 07, 2013This RapidInsight highlights the most important HIPAA changes and what you have to do to address them in time for the federal compliance deadline of September
February 06, 2013This report outlines the strategic business priorities BFS executives will focus on over the next few years and examines how the outsourcing industry is to the
February 05, 2013HfS and KPMG presented an open discussion on the banking and financial services industry in 2013. See the slides here.
January 31, 2013In this RapidInsight™, we explain what currency risk is for non-Treasury types and why protecting your organization from currency risk is important.
January 28, 2013HfS Research recently sat down with B.L. Narayan and Hubert Giraud of Capgemini BPO to discuss their company’s plans for growth in 2013.
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