Explore our latest research, analysis, and thought leadership.
April 12, 2012This RapidInsight reviews the results of the polling results and answers polling questions posed to the panel from our Webinar on March 14, 2012, “The of the
April 12, 2012On 25th April 2012, the leading buyers of both ITO and BPO services will confront today’s critical issues impacting outsourcing, to establish a Blueprint for
April 10, 2012This RapidInsight looks at why many companies have not adopted business outcome pricing to date and highlights an example of where it is working well—WNS’s
April 04, 2012We present two key frameworks for buyers evaluating opportunities to leverage analytics. We recommend a value chain mapping and leakage analysis, followed by of
April 04, 2012Business platforms are helping insurers lower costs, consolidate data/better analytics, standardize workflows and improve operations. Through analysis of 20 we
March 29, 2012HfS Research cajoled three of the sourcing industry’s top lawyers to share their secrets in its March Webinar. The best advice: If you want flexibility in the
March 22, 2012In January of 2011, iGATE took the sourcing industry by surprise by announcing its intent to take a majority stake in Patni. Now, one year on, the company has
March 21, 2012HfS believes that a raft of mundane corporate responsibility activities can be outsourced to expert service providers, freeing up time for managers to work with
March 19, 2012Buyers must investigate any prospective provider’s governance, security policies, and security infrastructure to determine how well it stacks up against their
March 19, 2012Analysis of the procurement outsourcing market in 2011. Includes analysis of marketshare, market trends, buyer process decisions, and potential relationship
March 04, 2012HfS Research views IBM's Security Services group as offering a heft, breadth and depth of capability, reputation, and global footprint that few rivals in the
March 02, 2012This report portays service provider profiles for HfS Research's Business Platform Map for 2012. These profiles will enable buyers, vendors and investors to of
March 02, 2012The analytics service mix has been defined differently by a myriad of service providers, which frankly confuses buyers. In this document, we define analytics
February 29, 2012This report presents an analysis of the domestic BPO opportunities for the Asia Pacific region, excluding Japan, including a market overview and heat map.
February 29, 2012HfS believes that the legal process outsourcing market is set to grow exponentially. LPO started out as a cost arbitrage and has matured beyond that to offer to
February 29, 2012This RapidInsight™ outlines the characteristics of the next generation of outsourcing deals, discussing outcome-based pricing, data privacy protection, and
February 27, 2012Now in its 20th year, NASSCOM's annual India Leadership Forum was hosted over three days in Mumbai’s unusually pleasant weather, with more than 1,500 and more
February 19, 2012Buying Team became Proxima and ICG Commerce became Procurian. The rationales behind their name changes are quite different, but both changes are a response to
February 05, 2012We explore the reasons for partnering in the cloud services world, examines the challenges that both buyers and providers face, and outline for services and how
February 05, 2012Our research shows that aggressive global expansion and changing workforce characteristics have elevated the importance of recruiting, talent management, and
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