Research & Insights

Explore our latest research, analysis, and thought leadership.

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Horizons Report

HFS Horizons: Supply Chain Services, 2024

This report assesses how well service providers are helping their supply chain clients embrace innovation and realize value

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Market Impact Report

The CFO’s quest in an AI-first world

This report describes the heroic journey of CFOs as they navigate the complexities of an AI-powered world

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Market Impact Report

Pivoting toward the new frontier in travel & hospitality

Ecosystem development and collaboration will be key to unlocking new sources of value

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Market Impact Report

The two-year GenAI countdown

How businesses are scaling GenAI adoption and avoiding the productivity trap

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Horizons Report

HFS Horizons: High-Tech Services, 2024

HFS Horizons: High-Tech Services, 2024 assesses how well service providers are helping their clients embrace holistic enterprise transformation through services

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Highlight Report

AI-first, AI-everywhere at Google Cloud Next

At Google Cloud Next, Google showcased a host of capabilities integrating AI into its products, including chip investments, new agents, and LLM (large language

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Point of View

Emerging regulations will change the global AI landscape

Companies building high- risk AI systems must act swiftly to meet new regulatory demands. The clock is ticking, and the hard work starts now.

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Highlight Report

EY navigates new terrain after shelving Project Everest

EY adapts strategy after shelving Project Everest: integrates tech, prioritizes human-centric approach, and targets industry-specific solutions for market

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Highlight Report

EY & Dell Technologies provide enterprises with a path to innovation with Edge Cloud

EY and Dell Technologies (Dell) are carving a new path by offering CIOs their Edge Lab initiative to address the growing need to optimize workloads across cloud

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Highlight Report

How to police ChatGPT cheats

Most enterprises guide their teams not to pass off the work of GenAI as their own. But how should you police this?

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Point of View

The UK life and annuities market is running to stand still

It's time to cultivate demonstrated innovation from all geographies for UK insurers to complete their data and digital transformation.

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Highlight Report

Randstad Digital drives digital innovation with tech and talent synergy

Randstad Digital is poised to make its mark in the digital transformation landscape.

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Point of View

AWM firms bet on analytics, insights, and customer experience for GenAI impact

Explore the AWM industry's top GenAI case studies and use cases.

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Point of View

The fastest five maintained double-digit revenue growth in 2023 despite slowdown

The strategies and drivers of the fastest-five service providers' impressive 2023 revenue growth.

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Point of View

10 vertical specialists shaping the HFS Generative Enterprise™ ecosystem

How do you solve specific business problems with GenAI? Turn to vertical specialists. Here are 10 shaping the HFS Generative Enterprise™.

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Point of View

Enterprise service delivery preferences are moving towards managed services

Stark differences emerge between internally delivered services and third-party-delivered managed services.

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Highlight Report

Mars transforms shop shelf-space insight with NTT DATA

Computer vision and AI are transforming the insight available from scanning the shelf space in retail stores.

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Point of View

GenAI breathes new life into IDP but will eventually replace it

Enterprises continue investing in intelligent document processing (IDP) as they dig deep to find productivity gains by reducing reliance on paper and improving

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Highlight Report

Wipro framework tackles F&A leaders’ GenAI fears

Wipro is implementing GenAI capabilities across the F&A value chain to create more visibility in integrating front, middle, and back offices.

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Highlight Report

Cognizant expands its healthcare vertical capabilities horizontally

Cognizant is driving healthcare-as-a-horizontal to address the needs of non-native health enterprises.

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