Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Data Viewpoint

Win over the C-suite so they become the champions of enterprise modernization for BFS firms

40% of BFS firms say the funding and selection of full-services firms rests with the C-suite and senior business executives.

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Highlight Report

Genpact’s GenAI slashes insight-creation effort for life sciences and healthcare

Genpact has cut the labor effort for insight in healthcare by 90% using GenAI.

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Point of View

Health plans must stop prior authorizations and quit putting consumers at risk

Prior authorization is a dangerous business practice that does nothing but put people who need care at risk.

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Market Vision Paper

Simplicity is the new differentiator

This research paper aims at understanding what key principles should underpin simplification initiatives in the telecom industry.

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Market Analysis

Competitive Intelligence from July 2023

In this month’s Competitive Intelligence report, we’ll cover technology, banking and financial services, healthcare and more.

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Highlight Report

Ascendion grabs Nitor Infotech to match boom in client demand for GenAI

Ascendion’s acquisition of India-based Nitor Infotech could offer engineering services customers more access to GenAI solutions.

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Point of View

A 360° view of the health consumer will improve the triple aim of care

A 360° view of the health consumer will sustainably improve all attributes of the triple aim of care and keep us healthy, longer.

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Highlight Report

EY fixes flaws in GenAI to deliver large-scale code migration for financial services client

GenAI does not have all the answers when converting code, as EY discovered in its work for a financial services client.

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Highlight Report

Capgemini puts its money where the growth is—APAC

Capgemini acquired Japanese firm BTC to enhance its APAC strategy.

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Highlight Report

ServiceNow reconfigures its ecosystem to build out workflows enabled by GenAI

ServiceNow drives new horizontal partnerships around automation and AI, with GenAI capturing the imagination of a hyped market.

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Highlight Report

HCLTech drives business ops and experience with live GenAI

HCLTech has remained a quiet early adopter of GenAI initiatives, delivering real case studies with tangible outcomes.

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Highlight Report

IBM uses GenAI to help Euro telco call-center team work better

Valuable insight is going to waste in call centers. IBM found a fix with generative AI.

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Highlight Report

Capgemini joins in GenAI’s me-too mire

Capgemini now has a GenAI portfolio. Enterprise leaders must ask if their partners are answering the right questions.

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Highlight Report

EXL helps CFOs make better strategic use of their data

EXL's DFS platform brings together analytical talent with domain expertise to drive data-led insights at speed.

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Highlight Report

NTT DATA dovetails its conversational AI eva with GenAI to reimagine CX for L’Oréal

eva is almost equivalent to a human associate in some dimensions with add-on benefits.

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Highlight Report

Infosys is helping banks transform trade finance through blockchain

Trade finance stakeholders must keep up with the blockchain revolution or risk missing the benefits of lower costs and complexity.

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Highlight Report

Genpact hopes to tempt CFOs with a strengthened F&A proposition

Genpact is taking a data-driven approach enabling CFOs to balance growth and profitability.

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Highlight Report

Cognizant goes blue with the Cognizant Ocean business group

Cognizant has launched a new business group, Cognizant Ocean, to help ocean industries

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Point of View

Emerson cuts costs and scales complex automation with Python-powered Robocorp

When the demand for innovation arrives coupled with the demand to cut costs, a switch to open-source RPA solutions is likely to prove tempting.

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Highlight Report

Tech Mahindra bets big on integrated cloud offerings

Tech Mahindra made five big bets on its cloud offerings, hoping its proposal aligns well with enterprises’ shifting needs.

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