Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Point of View

Motivate your people, and treat them like elite athletes

Phil Fersht, CEO and Chief Analyst at HFS, talks to Jesus Mantas, Global Managing Partner at IBM Consulting.

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Horizons Report

HFS Horizons: Automation Service Providers, 2022

This Horizons report examines the Automation capabilities of the 18 leading service providers.

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Point of View

Unlock the data in your documents to transform processing

This market scan of 42 Intelligent Document Processing vendors identifies which covers which industries, functions, and use cases.

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Point of View

Ireland and Israel lead cybersecurity services delivery — here is why

CISOs or cybersecurity leaders must build a coherent location strategy in their plans - Ireland and Israel have a lot to offer.

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Data Viewpoint

Data-driven finance is no longer a choice; it’s survival

Finance leaders are on different phases of the data-driven journey and this DVP throws light on the various stages.

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Data Viewpoint

Healthcare providers must put prevention at the centre of their ransomware defense

Healthcare providers must put “prevention” at the centre of their ransomware defense strategy.

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Data Viewpoint

The sustainability services market is approaching $200 billion

The sustainability services ecosystem is merging as demand soars.

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Point of View

Forget the hybrid hype — is “homeshore” the next CX destination?

Tech Mahindra doubles down on working from home as a distinct delivery strategy

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Data Viewpoint

Horizon 3 is no longer ‘five years away’ — it is unfolding right before our eyes

Our recent Pulse study of 602 leaders across Global 2000 enterprises underscored that digital is not an exotic future state.

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Highlight Report

Google reveals a fresh wave of cloud innovation at Cloud Next 2022

The Next event gives food for thought on adopting Google and how it fits into enterprises' hybrid and multi-cloud business needs.

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Highlight Report

Learn from the race to REAL ID to cut costs and boost customer experience

A US ID initiative is accelerating tech-driven customer and document-centric solutions, cutting costs and improving CX and EX.

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Highlight Report

Sagility reinvents to focus on health tech services

HGS Healthcare has been rebranded Sagility to bring a tech-and-services-led challenge to healthcare incumbents.

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Market Vision Paper

Genpact is becoming an agent of change for business services

In the next-gen operating model, data emerges as the North Star for business process management services.

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Point of View

Awareness, training, and governance are essential to creating low code value

Low code adoption is booming and has become a technology of high interest for businesses and software development teams.

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Horizons Report

HFS Horizons: Strategic Finance, 2022

This HFS Horizons Report looks at the services shaping the financial planning and analysis industry in 2022 and beyond.

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Highlight Report

Collaborative Solutions and OneSource Virtual offer enriched services to Workday customers

OneSource Virtual sells its Workday professional and managed services business to Cognizant.

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Data Viewpoint

Enterprises remain committed to cloud investments but must focus on optimization

Enterprises leaders control IT spendings, but cloud remain crucial.

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Data Viewpoint

Enterprise blockchain investment continues to grow beyond BFS

BFS has historically led the pack for blockchain investment, but we're starting to see other industries ramp up their spend.

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Point of View

Blockchain security for IoT should start building trust with CISOs

Samsung are using blockchain to tackle the IoT security challenge in the consumer market. But can it work for enterprises too?

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