Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Highlight Report

SS&C Blue Prism intends expansion within its client base with its complementary suite of automation

SS&C has acquired Blue Prism. The newco brings Blue Prism tech to SS&C clients hungry for optimized operations.

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Point of View

Recognise Bank harnesses digital flexibility to drive better outcomes for SMBs

HFS interviews the CTO of Recognise Bank, a digital disruptor shaking up traditional SMB lending. It's OneOffice in action!

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Data Viewpoint

Strengthening Zero Trust security posture is high on the 2022 agenda of CISOs

All significant cybersecurity investments in 2022 point towards strengthening Zero Trust security posture and visibility.

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Top 10 Report

Business Process Intelligence SaaS Top 10 Snapshot, 2022

This Snapshot report highlights the SaaS firms leading business process intelligence (BPI).

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Highlight Report

Acquiring ARSI, Firstsource adds legal collections to its debt recovery arsenal

Firstsource’s ARSI acquisition adds a timely and effective arrow to its quiver in the current debt collections market.

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Highlight Report

Why WorkFusion’s launch of an AI-enabled digital workforce might work

WorkFusion has simplified its approach and may have the droids we’ve been looking for.

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Point of View

Learn from the SaaS choices of OneOffice™ leaders. Part five—AI or automation tools

What SaaS do OneOffice leaders use? Part 5: Artificial intelligence (AI) or automation tools.

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Highlight Report

Mindtree’s COPE Health investment has a differentiated value proposition

The Mindtree–Cope partnership will be able to better connect value based care the dots and take holistic solutions to market.

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Point of View

Web3 can finally deliver the internet’s promise of democratized experiences

Web3 brings the technological muscle, finally, to make the radical promise of the web an HFS OneEcosystem reality.

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Data Viewpoint

While SaaS vendors tout short-term sales, clients expect long-term benefits

Here we highlight the mismatch of SaaS expectations between SaaS software vendors and customers.

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Point of View

EXL redefining London Market Lloyd’s business around data and AI

The new digital age has finally dawned on the London Market, and digitalization is moving ahead at pace.

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Point of View

Learn from the SaaS choices of OneOffice™ leaders. Part four—productivity or collaboration tools

Learn the choices of OneOffice enterprise leaders vs. those made by tactical laggards. Part 4—productivity/collaboration SaaS.

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Data Viewpoint

Ransom-driven attacks, cloud identity theft, 5G and IoT threats are top cyber concerns for enterprises

Our latest Cybersecurity Pulse study shows that the majority of enterprises are most concerned with three cyber threats.

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Point of View

The right questions helped Novuna close its digital capabilities gap, with Workato

How Novuna saved millions and revolutionized how it works, with an automation and integration platform with Workato at its heart.

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Highlight Report

Appian retires unlimited bot pricing and makes enterprise demand for combined tech easier to consume

Appian has binned its unlimited bots pricing offer in response to customer demand for automation beyond the bot.

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Data Viewpoint

Attrition soars even more as ~1 in 4 services employees face revolving doors

The average global attrition rate, now at 23.7%, saw a sharp rise vs. the same quarter in 2020 and 2019.

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Market Analysis

HFS banking and financial services coverage, 2022

BFS enterprises need to go beyond functional digital to OneOffice™ and OneEcosystem™. Our 2022 research agenda covers how.

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Highlight Report

Camunda rolls out a cloud-native platform for orchestration-powered automation

Workflow and decision-automation platform Camunda is updating with the intent to become your enterprise-wide process orchestrator.

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Point of View

Avoid the buffering wheel—heed experiences from cloud native transformation

Organizations must adapt their operational strategies to become cloud native.

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Point of View

Learn from the SaaS choices of OneOffice™ leaders: Part three—software development tools

As part SaaS XXV, we identified choices made by OneOffice enterprise leaders. The focus this time is on software development.

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