Why this conversation matters

GBS is at an inflection point. The traditional mandate hinging on cost, control, and standardization is no longer enough. Operating models that enterprises spent decades optimizing have become the primary barrier to AI value, with functional silos, manual handoffs, and fragmented data preventing agentic AI from executing across the enterprise. At the same time, GBS is expanding beyond transactional support into analytics, AI services, governance, and industry-specific operations, shifting from a backbone that supports the business to a brain that helps reinvent how the enterprise runs and decides.

This invitation-only executive roundtable brings together a select group of senior leaders to discuss how to evolve GBS into Agentic Business Services, AI-embedded, data-driven, and outcome-focused operations that do more than run the business. The organizations pulling ahead are not buying more AI point solutions. They are making structural decisions to stop optimizing within functions and start designing the enterprise as one AI-first, interconnected system where AI agents execute work, experts govern outcomes, and the business adapts faster than the environment around it. HFS will open with a brief research provocation before moving into a candid, moderated discussion focused on the most urgent questions leaders are grappling with right now.