Don Ryan

Chief Strategy Officer

Don Ryan is Chief Strategy Officer at HFS Research. He joined the firm in August 2020 as Senior Vice President of Research and Consulting. Before HFS, Don was as Director for global research and thought leadership for business and outsourcing services, digital technology, and AI deployment at KPMG LLC. Recently, Don collaborated with HFS on the highly publicized white paper, "Enterprise Reboot: Scaling digital technologies in the new reality", a major study to delineate the impact of COVID-19 on technology implementation.

Don brings a broad background in forecasting technology trends, quantifying the market impact of brand experience/customer loyalty and analyzing the changing nature of business operating models. Don's insights gained through research and analytical roles at TNS, META Group, Current Analysis and FEDEX along with his education at the Wharton School will help HFS clients identify new directions and opportunities.

At HFS Don will lead large research-based advisory engagements and continue his long-standing coverage of technology, media & telecom vertical as well as enterprise application platforms and ecosystems.

Content By Don Ryan

Point of View

Doing more with less | Align emerging tech investments with business goals beyond narrow financial

There has been a decrease in IT spending during the Pandemic along with a shift in overall business challenges around activities associated with greater in the

Read More
Point of View

New digital reality dictates reimagining customer and employee experience expectations

20 enterprise leaders share their strategies for transforming CX and EX in a virtual world

Read More
Point of View

Solve the Digital Dilemma in the Pandemic Economy – Three approaches to doing more with less

Enterprises must drive digital deployment in the pandemic economy. But time is short and investment capital is limited. There are three steps to resolve this

Read More