Practice Leader
Hansa Iyengar leads the banking, financial services (BFS), and IT services research practice at HFS Research. She focuses on delivering practical, forward-looking insights that help BFS leaders navigate change across financial services and on providing critical analyses of service provider strategies, enabling buyers to make more informed sourcing and partnership decisions.
Hansa brings more than 15 years of deep enterprise technology and IT services expertise. She has led global research portfolios that are focused on competitive intelligence, digital transformation, and market trend analysis for technology and telecom enterprises. Before joining HFS, Hansa was a senior principal analyst at Omdia, where she advised C-suite executives on enterprise IT strategy and spearheaded high-impact research initiatives influencing product and go-to-market strategies for some of the world’s largest technology firms. With a track record of authoring influential thought leadership, she is known for her sharp strategic thinking, enterprise-first perspective, and commitment to cutting through hype to deliver insights that matter.
Hansa holds a bachelor’s degree in English and an MBA in finance from Gujarat University, India. She lives in Columbus, Ohio with her husband, two sons, and a fur baby. In her spare time, she likes to read, cook, hike, and volunteer at local non-profits.
October 27, 2025 This thought leadership will explore the enterprise's willingness to move BPO services from FTEs to a service-as-software model.
October 23, 2025 This report assessed 32 service providers serving their clients for legacy application modernization services across globe.
October 15, 2025 Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.
October 8, 2025 More than two-thirds of global ServiceNow implementations stall because delivery models are stuck in a pre-AI era.
October 3, 2025 New H-1B fees, stricter rules, and heavier compliance threaten a predictable pipeline of skilled offshore talent for BFS.
October 3, 2025 Mortgage lenders shows they are chasing profitability, loan growth, and CX, but legacy tech and data debt are major obstacles.
September 19, 2025 Agentic AI, with its ability to autonomously perceive, reason, and act, is a helpful tool for data modernization and governance.
September 12, 2025 Most vendor offerings are mislabeled as ‘agentic AI’, creating unrealistic expectations and hype.
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