Sam Duncan

Practice Leader

Sam Duncan is a practice leader for HFS Research, based in Cambridge, UK. He graduated from Bournemouth University with a degree in economics. His interest in macroeconomics focuses on how the evolution of technology accelerated globalization. He also studied law, accounting, and investment management.

Since joining HFS, Sam has developed his understanding of blockchain and continues exploring the latest applications of the technology across various industries. He applies his economics background to keep up with the latest banking and financial services industry trends, with a particular interest in insurance. He is a regular contributor to the HFS Market Index, a quarterly report that breaks down the performance and key events of the leading service providers throughout the previous quarter.

When he's not keeping up with the latest market developments, Sam enjoys playing for his local rugby club and can often be found sampling the output of local breweries.

Content By Sam Duncan

Point of View

Service providers must align their offerings with BFS clients’ partner selection priorities

It’s crucial that service providers ensure they align their offerings with the needs of BFS clients, or they risk losing their grasp on the market.

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Point of View

Mortgage innovation cannot stop at the front office! Lenders must beat down back-office process debt to

Mortgage lenders are making strides toward the Digital OneOffice using emerging tech and process optimization—but they need to think bigger than task-specific

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Hot Tech

THE HFS HOT VENDORS REPORT Q1 2020

The HFS Hot Vendors may not have the scale and size to be featured in our Top 10 reports, but they have the vision and strategy to impact and disrupt the

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Point of View

Providers must not forget about blockchain, despite uncertainty from COVID-19

Providers must ensure their investment in blockchain isn’t cut significantly through this uncertain time or they risk being left playing catch-up

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Point of View

Providers must act; creaking IT and emergence of mid-tiers means competition for BFS deals ramps up

Service providers have a chance to be BFS’ knights-in-shining-armour but the arena is competitive due to the ongoing success of mid-tier providers.

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Point of View

As challenger banks’ profits fail to match their growth, incumbents must continue to invest in digital

Despite continued growth from challenger banks they are struggling to make profit – incumbents investing in their own offerings could outlast them.

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Point of View

A fireside chat with Mohit Joshi: Introspection and understanding why clients pick their partners are the

Part 2 of 2: HFS CEO Phil Fersht talks with Mohit Joshi, President, Infosys, about the banking sector, the future of Infosys and the wider market.

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Point of View

A fireside chat with Mohit Joshi: The banking industry must invest in technology to make sense in the new

Part one of two: HFS CEO Phil Fersht talks with Mohit Joshi, President, Infosys, about the banking sector, the future of Infosys and the wider market.

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