President, Research and Advisory Services
Saurabh Gupta is president, Research and Advisory Services for HFS Research. He sets the strategic research focus and agenda for HFS Research, understanding and predicting the needs of the industry and ensuring that HFS maintains its position as the strongest impact thought leader for business operations and services research. Saurabh oversees HFS' global research function, managing the team of analysts and operations across the US, Europe, and Asia.
He is a recognized thought leader who is passionate about solving business problems and bringing big ideas to life. With more than two decades of experience across client, provider, advisory, and analyst roles, Saurabh brings a uniquely realistic and wide-ranging perspective to industry challenges and opportunities. He has authored more than 200 research reports, is a frequent speaker, and is regularly quoted in industry publications. Saurabh is well-known for spotting disruptive technology trends such as blockchain, Web3, metaverse, cloud, AI, and automation and predicting their implications for different stakeholders through frameworks including OneOffice™ and OneEcosystem™.
Before joining HFS, Saurabh led strategy for Genpact's CFO and transformation services, helped shape the business services strategy for AbbVie, managed Everest Group's global BPS practice, and worked as a techno-functional consultant at Infosys.
He is a mechanical engineer from Delhi College of Engineering and holds an MBA from IIT Bombay. He lives in Chicago with his wife and daughter. Saurabh is a fan of Indian cricket and European soccer.
October 18, 2017 This comprehensive report describes an actionable set of eight elements required for successful RPA orchestration.
October 12, 2017 A New Industry Emerges to set the Digital Operations Agenda
October 6, 2017 The first-of-its kind research involving 400 senior IT and operations executives on the maturity of automation and AI on business operations.
September 14, 2017 Interview, survey, briefing-based report with trends, recommendations, and analysis of 19 service providers for Finance & Accounting services.
September 14, 2017 Each of our Blueprints covers trends and themes on the combinations of talent and technology for business outcomes, service provider analysis, and for
August 31, 2017 The HfS “Triple A Trifecta” provides a clear and crisp articulation of the emerging change agents to transform business operations.
August 23, 2017 Our research shows that the RPA client experience is bi-polar. In this PoV, we drill down to understand the 4 characteristics of successful clients
August 23, 2017 The updated HfS Research Agenda, serving the real needs of our clients through impactful knowledge and insights.
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