HFS Horizons: Intelligent Supply Chain Services, 2025

In 2025, supply chains are undergoing structural change to fully harness AI, driven by consolidation on both the enterprise and vendor sides. Enterprises are bringing replenishment, inventory, planning, warehousing, and production under unified supply chain leadership to pool budgets for larger end-to-end (E2E) transformations and to streamline data, processes, and technology so AI pilots can scale into production. Vendors like SAP and Blue Yonder are consolidating modules and offering upfront savings to create a unified cloud intelligence layer and greater interoperability across the supply network. As a result, service providers will increasingly pursue larger E2E supply chain modernization deals rather than isolated projects like control towers or warehouse implementations.

The “HFS Horizons: Supply Chain Service Providers, 2025” report evaluates 20 service providers on their ability to make an impact across the ecosystem. It assesses their capabilities and outcomes along the HFS intelligent supply chain value chain to explain the why, what, how, and so what of their offerings, with a focus on intelligent supply chain capabilities.

The study examines service providers’ maturity across three distinct Horizons:

• Horizon 1: Ability to digitally optimize functional supply chain operations by driving cost reduction, process automation, and responsiveness to disruption
  Leveraging advanced technologies such as generative AI (GenAI), digital twins, and control towers to enable task-level automation and early-stage platform integration
  For e.g., AI-driven supply planning or automated warehouse slotting based on real-time data
• Horizon 2: Horizon 1 + the ability to enable adaptive, cross-functional, and end-to-end supply chains that respond to volatility and stakeholder needs with agility
  Embraces the “OneOffice” mindset while integrating predictive analytics, sustainability data, and real-time orchestration across sourcing, logistics, and fulfillment
  For e.g., dynamic fulfillment models and adaptive supplier engagement based on scenario simulations
• Horizon 3: Horizon 2 + the ability to reimagine supply chains as intelligent, interoperable, and collaborative ecosystems with built-in resilience and sustainability
  Enabled through the “OneEcosystem” approach, with AI-powered platforms that foster co-creation, data federation, and autonomous execution across partners and functions.
  For e.g., self-healing supply networks using AI agents, shared demand signals, and circularity intelligence

This research evaluates how service providers help enterprise clients embrace innovation and realize value. The study examines their capabilities across the supply chain value chain based on a range of dimensions to understand the why, what, how, and so what of their service offerings.

HFS Horizons: Intelligent Supply Chain Services, 2025

Note: All service providers within a Horizon are listed alphabetically
Source: HFS Research, 2025

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