Competitive Intelligence

Infosys: Services Capabilities for F&A Services-as-Software™, 2026

The Infosys: Services Capabilities for F&A Services-as-Software™, 2026 competitive intelligence profile is for CFOs, finance transformation leaders, and sourcing executives evaluating Infosys’s technology-led F&A services capabilities.

Three-tier horizontal segmented diagram (the HFS Horizons placement chart) paired with a highlight panel on the right. The chart plots 17 F&A service providers into three horizontal bands. The left vertical axis is labeled "Innovation scope," progressing bottom to top through Functional, Enterprise, and Ecosystem. The right vertical axis is labeled "Value aspiration," progressing bottom to top through Digital, Experience, and Growth. Horizon 3, Market Leaders, the top band, lists Accenture, Capgemini, Deloitte, EXL, EY, Genpact, IBM, Infosys, and TCS (Tata Consultancy Services). Horizon 2, Enterprise Innovators, the middle band, lists Cognizant, KPMG, PwC, Sutherland, and Wipro. Horizon 1, Disruptors, the bottom band, lists Pierian, TP, and Tech Mahindra. A footnote states that all service providers within a Horizon are listed alphabetically. To the right, a purple highlight box shows the Infosys logo labeled "Horizon 3 Market Leader" with the subtitle "Rewiring finance around AI, autonomy, and outcomes." Below it, a pull quote reads that Infosys extends finance transformation beyond operations through the convergence of BPM, technology, accounting, and GCC capabilities to redesign finance operating models. A paragraph beneath explains that the HFS Horizons: F&A Services-as-Software™, 2026 research evaluates how F&A service providers are evolving from task-based delivery to software-enabled, continuously operating service models that help CFOs achieve sustained business value, assessing the capabilities of 17 service providers across the F&A services value chain using the "why, what, how, and so what" framework. Source: HFS Research, 2026.

Note: All service providers within a Horizon are listed alphabetically
Source: HFS Research, 2026

Key facts about Infosys’ services capabilities for F&A services-as-software

Six-panel fact grid titled "Key facts about Infosys' services capabilities for F&A services-as-software." Panel 1, F&A portfolio mix: finance operations, P2P, O2C, R2R, FP&A, finance transformation, CFO advisory, enterprise finance analytics, ERP optimization, GCC advisory, compliance-as-a-service, sustainability-as-a-service, and platform-led F&A services, with growing use of hybrid, outcome-based, gainshare, and mixed commercial models. Panel 2, Mergers and acquisitions (2023-2026): 2025, MRE Consulting, covering energy and commodity trading and risk management. Panel 3, Key clients: number of F&A clients, 180+; key clients include a French multinational industrial gases company, a global sustainable energy company, a global electronic components manufacturer, a global drive technologies specialist, a European B2B omnichannel distributor, and a global specialty ingredients manufacturer. Panel 4, Partnerships: SAP, Oracle, Microsoft, Workday, Salesforce, ServiceNow, AWS, Google Cloud, BlackLine, HighRadius, Anaplan, and Workiva. Panel 5, Global operations and resources: F&A headcount, 22,500+; delivery and innovation centers are split 82% offshore, 15% nearshore, and 3% onshore; locations of centers by major geos span North America, Europe, APAC, and LATAM. Panel 6, Flagship internal IP: Infosys Topaz, Accounts Payable on Cloud (APOC), Infosys Intelligent Close Platform (IICP), Agentic AR Overdue Management Solution, Benchmarking Navigator, Transformation Navigator, Polycloud, Poly AI, Finsight.AI, and Finance Excellence Model (FEM 2.0). Source: HFS Research, 2026.

Source: HFS Research, 2026

Infosys’ performance in the study and HFS’ views of its strengths and development opportunities for services capabilities for F&A services-as-software

Composite exhibit titled "Infosys' performance in the study and HFS' views of its strengths and development opportunities for services capabilities for F&A services-as-software." On the left, a small three-band horizontal Horizons diagram repeats the placement framework, with "Horizon 3 – Market Leader" bolded at the top band and showing the Infosys logo, while "Horizon 2 – Enterprise Innovator" and "Horizon 1 – Disruptor" appear grayed out in the middle and bottom bands. On the right, a Strengths list gives five points: Infosys extending beyond traditional F&A into broader finance ownership by increasingly taking accountability for tax, statutory reporting, IFRS conversions, compliance, accounting services, FP&A, and CFO support alongside core F&A operations, broadening its role from a process provider to a finance operating partner; integrated IT and BPM capabilities supporting complex finance transformations, with leading ERP modernization, process redesign, GCC creation, and F&A operations demonstrated within a single engagement; GCC and carve-out execution becoming a meaningful growth area, with a repeatable approach for private equity carve-outs, GCC creation, BOT models, and finance operating model setup supported by finance, technology, and compliance capabilities under a single governance structure; AI embedded into workforce and delivery governance through AI-certified talent, F&A Sensei roles, AI CoEs, and agent-enabled delivery models rather than positioned primarily as a technology layer; and partner kudos recognizing Infosys for combining domain expertise, technology innovation, and enterprise-scale delivery. A Development opportunities list gives four points: an offering that spans many adjacent areas but can feel broad, simultaneously expanding across AI platforms, GCCs, tax, compliance, accounting services, ERP transformation, CFO services, and F&A operations, making the core differentiator difficult to isolate; finance domain leadership that is less visible than transformation execution, with strong execution capabilities across finance transformation programs but a market perception still more associated with technology-led than finance-led transformation; FP&A and CFO intelligence capabilities that are still developing, with expanded investments in FP&A, enterprise finance analytics, CFO advisory services, and digital twin capabilities appearing less mature than the core F&A, ERP, and operations propositions; and partner critiques encouraging the firm to improve its execution speed, go-to-market coordination, and scaling of AI-enabled delivery. Source: HFS Research, 2026.

Source: HFS Research, 2026

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