The Exciting Future For Globalized, Technified Operating Models: It’s About Working Smarter, Not Just Cheaper

HfS believes today’s vibrant global services industry is creating exciting career opportunities for ambitious services staff globally, especially those with a desire to develop their analytical skills and support the interplay between advancing technology tools and applications on their companies’ processes.

Services in 2015 – and beyond – is about working smarter to create more value, not solely cheaper to cut costs. It’s about an enterprise creating targeted training and education opportunities, and about interested employees taking advantage of them. We believe this movement from “globalization of labor” to “globalization of talent” drives new opportunities for businesses and workforces.

As HfS describes in the Ten Key Tenets of the Emerging As-A-Service Economy, “the globalization wave is peaking, and many maturing enterprise service buyers are struggling to find incremental value from the traditional model, such as accessing more meaningful data, deploying end-to-end process delivery, and driving down operating costs to a minimum, with globally accessible technology platforms based on common standards enabled by the cloud.” Global workforces and talent development play key roles in the enterprise strategy that will align these capability and work to deliver business results.