Convergys's recent acquisition of Stream is a significant move that addresses several of the challenges identified for each service provider in our 2013 Blueprint on the Customer Expectation Management marketplace. The resulting expanded Convergys should be an even more formidable player in this CEM marketplace in 2H of 2014.
Register now for immediate access of HFS' research, data and forward looking trends.
Get StartedIf you don't have an account, Register here |
Register now for immediate access of HFS' research, data and forward looking trends.
Get Started
