Almost every buying organization has a standard procurement process designed to purchase everything from office supplies to software and janitorial services to management consulting.
Organizations then tweak this methodology to purchase more complex services, like Software-as-a-Service (SaaS) or outsourcing.
When applied to outsourcing, traditional approaches definitely attempt to create a competitive apples-to-apples bidding scenario, but they fall short because they assume that all service providers’ solutions are identical. This may be the case for the most mature outsourcing services, but is definitely untrue for the majority of outsourcing services.
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