This case study looks at the 10-year relationship between Arrow Electronics and Infosys. The latest stage in its development is an agreement between the two firms to jointly market and deliver a co-created, co-delivered, and co-marketed set of services to customers in the US, turning the original customer and supplier relationship a full 360 degrees. This case study presents:
- The development of the Arrow Electronics and Infosys BPO relationship from its original outsourcing arrangement;
- The importance of relationship in an outsourcing engagement;
- The necessity of right governance and attitude toward the engagement in taking the relationship out of cost-savings mode; and
- The range of benefits that are possible if this trust exists.
