After engaging with Capgemini in a hybrid shared services and outsourcing model for a number of years, Warner Bros. EFS was looking to evolve to a more flexible model.
“We wanted to be nimble and move quickly but also have a structure that would allow us to scale,” said Chris Piazza, Senior Vice President, Warner Bros. Enterprise Financial Services (EFS).
In short, Chris was looking to redefine the standard outsourcing model to be more on-demand and As-a-Service, balancing supply and demand and moving from a fixed cost model to a variable cost model.
This story caught our attention at HfS because it provides an example of how a legacy outsourcing engagement transitioning to As-a-Service hinges on the workforce talent to taking on the critical role of becoming capability brokers in driving this change, and addresses the evolving nature of the sourcing workforce.
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