A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
November 20, 2025Business leaders should redesign their GCC charters to reflect innovation and P&L outcomes, orchestrated by AI-enabled workflows.
November 20, 2025WRITER’s AI Leaders Forum revealed a speed–trust gap holding back the business benefits of rapid technological innovation.
November 20, 2025Recompose your IT workforce now as AI is ending headcount growth and redefining how humans and machines create value.
Market Analysis
June 28, 2024Summary of the Resources, Energy and Utilities HFS pulse data for 2024.
Point of View
June 27, 2024A deep-dive on ChatGPT-4o's new focus on enterprise needs
Highlight Report
June 27, 2024Hitachi and Jacobs Solutions Inc. are transforming water management practices with AIenabled solutions.
Point of View
June 24, 2024The rise of autonomous procurement platforms is driving the transition towards Generative Enterprise.
Point of View
June 20, 2024Generative AI changes the enterprise in five significant ways - from how we use our data to how we organize and manage our teams.
Highlight Report
June 19, 2024Many enterprise leaders are demanding more for the same from their service providers. But can we have our cake AND eat it?
Highlight Report
June 18, 2024This report talks about the procurement orchestration and the role of ORO labs platform.
Highlight Report
June 17, 2024A need-based intervention can help optimize dwindling clinical resources, improve health outcomes, and reduce costs.
Point of View
June 14, 2024Generative AI is allowing companies to rethink their dependence on SaaS. Building the future of software best tune and future proof for their business.
Point of View
June 14, 2024Rethink how you modernize your applications to create long-term value through universal composability that can be used on any platform.
Point of View
June 10, 2024The retail singularity enabler will be the quadfecta of analytics, AI, data platforms, and automation.
Highlight Report
June 07, 2024Tech Mahindra’s advisory arm aims to transform CX and managed services
Market Impact Report
June 06, 2024GenAI could be a game-changer in building the autonomous supply chains of the future.
Point of View
June 05, 2024Manufacturers must prioritize integration of data and technology and focus on sustainability to get ahead.
Point of View
June 03, 2024HFS looks at how Cognizant is going 'all in' on aiding clients on their AI journeys.
Point of View
June 03, 2024The customer experience function is not reaping the benefits of GenAI.
Market Impact Report
May 28, 2024This report describes the heroic journey of CFOs as they navigate the complexities of an AI-powered world
Market Impact Report
May 23, 2024Ecosystem development and collaboration will be key to unlocking new sources of value
Market Impact Report
May 22, 2024How businesses are scaling GenAI adoption and avoiding the productivity trap
Highlight Report
May 22, 2024At Google Cloud Next, Google showcased a host of capabilities integrating AI into its products, including chip investments, new agents, and LLM (large language
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