A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
August 04, 2025The biggest barrier to AI success is the weight of legacy systems and outdated processes.
July 31, 2025Airia helps enterprises manage, govern, and scale AI agents by making orchestration core to operational AI success.
July 30, 2025When data is properly curated and aligned with AI, it creates monetization, optimization, and innovation opportunities.
Point of View
November 13, 2020HFS Research launches its first-ever Telecommunications, Media, and Technology (TMT) Services Providers Top 10 report, due in Q1 2021.
Highlight Report
November 12, 2020Explores how Oracle Cloud SCM provides clients the agility they need to respond to pandemic-shocked supply chains
Highlight Report
November 09, 2020In this report, we focus on how Capgemini’s emerging and smart healthcare practice is launching new services to address the current healthcare market.
Highlight Report
October 26, 2020In early 2020, we predicted that sustainability services would evolve from a fragmented and undefined market towards a thriving ecosystem.
Highlight Report
October 23, 2020Focus on the power of AND for Triple-A success, whatever the business setting
Point of View
October 05, 2020Belfius’ and Hexaware’s enterprise-wide approach fuels a journey from RPA to intelligent automation and beyond
Highlight Report
September 25, 2020In Another Monday, Hyland has found the opportunity to break out from the content management mold.
Highlight Report
September 22, 2020Kryon is becoming more than just the industry’s first-mover; FCA is delivering tangible business value for some new frontline clients.
Market Analysis
August 20, 2020KPMG International and HFS Research are pleased to share The Enterprise Reboot, a research report focused on driving tangible value from emerging technologies
Point of View
August 19, 2020This POV outlines the main advantages of low-code/no-code development, and acts as a primer to our series of service provider profiles in this space
Point of View
August 03, 2020How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX
Point of View
July 30, 2020To best explore the mortgage industry’s future, we went to the experts and spoke with various lenders and providers supporting the industry.
Point of View
July 09, 2020Cardinal Health shows how finance is becoming more customer-focused, predictive, and strategic
Point of View
June 26, 2020This report examines how Medtronic is using AI-powered cloud solutions to transform diabetes management
Highlight Report
June 25, 2020In this PoV we discuss about Accenture Digital Factory that is helping the Changi Airport team to imagine, experiment and co-create digital products and
Highlight Report
June 15, 2020In this report we cover procure-to-pay process collaboration between DXC and Tradeshift
Highlight Report
June 08, 2020"Digital Brain" SCM solution helps retail and CPG companies become more intelligent and dynamic
Point of View
May 21, 2020In this PoV, we discuss how this latest acquisition is a win-win scenario for both Accenture and Callisto.
Point of View
May 13, 2020In this PoV, we highlight the drones’ potential in the fight against COVID-19, including examples of how it has already been helpful in the fight against this
Point of View
May 13, 2020In this PoV, we examine how HCL is rising to the challenge of supporting clients with contextual solutions incorporating its AI products portfolio.
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