A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
November 20, 2025Business leaders should redesign their GCC charters to reflect innovation and P&L outcomes, orchestrated by AI-enabled workflows.
November 20, 2025WRITER’s AI Leaders Forum revealed a speed–trust gap holding back the business benefits of rapid technological innovation.
November 20, 2025Recompose your IT workforce now as AI is ending headcount growth and redefining how humans and machines create value.
Point of View
June 13, 2019This voice of the customer (VOC) report spotlights Indecomm Global Services, a provider of SaaS-based technology and services to the mortgage industry, and its
Point of View
June 04, 2019As technology and business evolve at a frightening pace, don’t wallow in the talent crisis - look to non-traditional talent pools and re-skilling.
Point of View
May 31, 2019HFS interviewed enterprises using RPA, service providers delivering RPA services, and RPA software companies to triangulate on the best ways to combine RPA and
Point of View
May 14, 2019Poor data plagues the process manufacturing industry. Drive the adoption of AI and analytics by combining synthetic data with workforce experience.
Point of View
May 14, 2019This voice of the customer report showcases two enterprise examples of businesses that are embracing integrated automation to digitally transform their
Top 10 Report
May 03, 2019This HFS Google AI Services Top 10 Report examines the part service providers are playing in the nascent Google AI landscape. We assessed and rated the Google
Point of View
April 18, 2019The challenges telecommunication players face and how service providers can use technology innovation to overcome these challenges.
Top 10 Report
April 01, 2019In the 2019 HFS Managed Security Services (MSS) Top 10 Report, we analyze the capabilities and vision of twelve service providers.
Point of View
March 28, 2019HFS, in collaboration with KPMG International, investigated the pace of change intelligent automation is having on enterprises.The study findings make it clear
Point of View
March 26, 2019Your ability to unlock the potential of Intelligent Automation requires both the fundamental belief that there is massive change afoot and a practical, proven
Point of View
March 01, 2019Deep learning networks are the apex of AI sophistication, but don't have the equivalent of a memory. Without some type of memory, DL networks are incapable of
Point of View
February 28, 2019Deep learning networks are the apex of AI sophistication, but don't have the equivalent of a memory. Without some type of memory, DL networks are incapable of
Point of View
January 23, 2019With a third of enterprises pushing for increased adoption of AI we examine why you must make sure your AI initiatives have adequate bias mitigation.
Top 10 Report
January 21, 2019This HFS Microsoft AI Services Top 10 Report examines the part service providers are playing in the nascent AI landscape.
Top 10 Report
December 21, 2018HFS Top 10 Assessment of leading telecom engineering service providers
Point of View
December 10, 2018Swarm AI is helping organizations make complex decisions that require tapping into the collective opinion of large groups of people.
Point of View
October 11, 2018The growing sophistication and complexity of AI systems is making the need for "explainable", or transparent, AI models ever-more pressing.
Point of View
September 27, 2018Voice of the Customer: Software Product Engineering Services. We spoke with more than 30 clients to understand their experiences working with service providers
Point of View
September 11, 2018AI capabilities are now an essential element of success, but access to training data is still limited for many companies. Synthetic data could help.
Point of View
September 04, 2018Cognitive assistants have become a crucial element of the digital business operations ecosystem.
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