A collection of the latest views of the HFS analyst team on automation and process intelligence.
August 04, 2025The biggest barrier to AI success is the weight of legacy systems and outdated processes.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 19, 2025Flat-rate pricing wins because it offers peace of mind, not savings—buyers value certainty most.
May 14, 2025Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.
Point of View
October 13, 2022Everything we knew as stable is under assault. Deeper purpose-led relationships hold the key to success in turbulent times.
Highlight Report
October 13, 2022Pega has reimagined its robotic automation developer experience for both professional and citizen developers.
Point of View
October 11, 2022How we got in such a process mess that we no longer know how work gets done in our organizations.
Highlight Report
September 14, 2022BP3 has landed its seventh acquisition, introducing workload automation to its customer offering.
Highlight Report
September 12, 2022Apromore has added predictive process monitoring to its platform with a “citizen”-friendly coding-and-data-scientist-free approach.
Market Impact Report
September 06, 2022HFS Research, in partnership with Infosys, surveyed 511 Global 2000 enterprises to understand the current state of automation.
Highlight Report
September 02, 2022UiPath enterprise users can expect a proliferation in custom and industry-specific solutions with changes to its “Marketplace”.
Highlight Report
September 02, 2022MuleSoft RPA is now integrated and available as part of the wider Salesforce platform.
Highlight Report
August 31, 2022UiPath’s acquisition of Re:infer broadens immediate access to communications mining and automation for customer teams.
Point of View
August 23, 2022RPA’s success and longevity over the next decade will hinge on it becoming part of the enterprise digital transformation agenda.
Highlight Report
August 12, 2022No code software test automation platform Leapwork doubled its headcount and customer count in the last year.
Highlight Report
July 28, 2022Enterprises need industry-savvy digital help that their teams can direct with ease, and that pressured people see as friends.
Highlight Report
July 25, 2022Mindzie adds training platform to its low-code process mining platform and color-coded process maps.
Highlight Report
June 07, 2022FPT Software's akaBot RPA is offered as a SaaS-first solution which handles process-specific updates so customers’ don't have to.
Highlight Report
May 25, 2022SS&C has acquired Blue Prism. The newco brings Blue Prism tech to SS&C clients hungry for optimized operations.
Point of View
May 10, 2022What SaaS do OneOffice leaders use? Part 5: Artificial intelligence (AI) or automation tools.
Point of View
April 29, 2022How Novuna saved millions and revolutionized how it works, with an automation and integration platform with Workato at its heart.
Highlight Report
April 29, 2022Appian has binned its unlimited bots pricing offer in response to customer demand for automation beyond the bot.
Highlight Report
April 25, 2022UiPath is dominant in RPA, but with its share price falling fast, it is desperate to carve itself a bigger role in the enterprise.
Point of View
March 24, 2022Learn from the experience of a senior manager leading the “digital workforce” at a US consumer products business.
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