A collection of the latest views of the HFS analyst team on automation and process intelligence.
August 04, 2025The biggest barrier to AI success is the weight of legacy systems and outdated processes.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 19, 2025Flat-rate pricing wins because it offers peace of mind, not savings—buyers value certainty most.
May 14, 2025Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.
Point of View
May 21, 2021We briefly discussed LCNC solutions on how it pivots enterprise's internal team collaboration and helps reach business requirements faster and in an agile
Highlight Report
May 17, 2021Cloud-native, low-code automation platform Appian announces a new ‘all-you-can-eat’ licensing model.
Highlight Report
May 14, 2021This Highlight discusses IBM Think from May 11, 2021. With IBM going all in on AI and Hybrid Cloud many examples shared by customers spoke to embracing with to
Highlight Report
May 14, 2021Workato’s integration-led automation capabilities have made it a hit in Europe with a 289% increase in data use on its platform in the EMEA region in the last
Highlight Report
May 11, 2021A cloud-enabled AI start-up ,with a crowd-sourced two-million-strong distributed workforce and a timely solution to tackle content moderation in social media, D
Highlight Report
May 11, 2021IBM accelerates building out its AIOps capabilities with Turbonomic acquistion focused on application performance management
Highlight Report
May 05, 2021Low-code and open-source workflow automation vendor ProcessMaker has taken its first outside investment since its launch in 2008 - raising $45m in Series A
Highlight Report
May 05, 2021Boomi – the leading integration Platform-as-a-Service (IPaaS) provider is setting new customer records amid rumors the business may be sold off by owner Dell.
Point of View
April 29, 2021Business leaders must understand how and why their machines make decisions so they can maximize their data strategies.
Highlight Report
April 29, 2021Leaders at Wipro-supported HFS Cloud Native roundtable aim to double down on people and culture to avoid being derailed by the pandemic's second wave
Data Viewpoint
April 28, 2021Leaders must adopt the NATIVE automation mindset to take the fullest advantage of the cloud-native organizations they are building.
Point of View
April 27, 2021Digital fluency is required to reap the benefits of emerging technology
Highlight Report
April 23, 2021Unit4's ERPx promises to be a platform to deliver business value. Here we outline the potential
Data Viewpoint
April 23, 2021Investment in automation accelerated across the board as a result of the impact of Covid-19 with Smart Analytics and RPA the biggest winners.
Top 10 Report
April 19, 2021We assess 17 RPA providers on execution, innovation, OneOffice alignment, and voice of the customer—and reveal the top 10.
Highlight Report
April 16, 2021In this report, we discuss the overall strategy and client conversations of Infosys Engineering Services.
Market Analysis
April 12, 2021A monthly rollup of merger and acquisition activity
Point of View
April 09, 202170:30 is post-pandemic goldilocks ratio of in-office: WFA for contact center services
Highlight Report
April 02, 2021Celonis, IBM, and Red Hat announced a visionary partnership this week that benefits all three companies, but most importantly, enterprise clients that are
Point of View
March 26, 2021The need to automate processes in the cloud to deliver the data clients simply “have-to-have” has never been so nagging as today, could a successful deliver
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