A collection of the latest views of the HFS analyst team on automation and process intelligence.
October 23, 2025This report assessed 32 service providers serving their clients for legacy application modernization services across globe.
February 17, 2026Firstsource helped a leading US non-prime lender to build an AI-ready recoveries model without touching core systems.
February 13, 2026This S2P Horizon POV explaining the enterprise CPO challenges, how the service providers resolving with AI-driven solutions.
February 12, 2026Sonata's Agentbridge responds to the multi-stakeholder enterprise challenges of accelerating agentic AI.
Competitive Intelligence
November 12, 2025A look at how Sonata Software performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
Competitive Intelligence
November 12, 2025A look at how Unisys performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
Competitive Intelligence
November 12, 2025A look at how Virtusa performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
Competitive Intelligence
November 12, 2025A look at how Unqork performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
Competitive Intelligence
November 12, 2025A look at how Softtek performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
Competitive Intelligence
November 12, 2025A look at how Fujitsu performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
Competitive Intelligence
November 12, 2025A look at how Torry Harris performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
Data Viewpoint
November 12, 2025Automation solves today’s problems but GenAI-driven reinvention defines tomorrow’s mortgage leaders.
Highlight Report
November 11, 2025Infosys urges enterprises to redesign governance and process foundations to scale agentic AI responsibly.
Market Impact Report
November 05, 2025How procurement leaders can escape AI pilot purgatory and deliver faster, smarter, operational impact at scale.
Highlight Report
October 30, 2025AntWorks’ Insurants offers insurers a practical path to high-quality, AI-ready data.
Highlight Report
October 28, 2025Enterprise leaders are debating whether agentic AI is hype, hope, or something they can scale across their firms.
Market Impact Report
October 27, 2025This thought leadership will explore the enterprise's willingness to move BPO services from FTEs to a service-as-software model.
Highlight Report
October 24, 2025Orange Business is mid-flight in a bold transformation programme to become the next-generation telco.
Point of View
October 24, 2025Physical AI is an effective approach for automation, avoiding glitches, for efficient implementation, and meeting the objectives.
Horizons Report
October 23, 2025This report assessed 32 service providers serving their clients for legacy application modernization services across globe.
Market Impact Report
October 15, 2025Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.
Highlight Report
October 15, 2025Verification—the most labor-intensive, risk-prone, costly stage in chip development, should be AI-enabled for on-time launches.
Challenger Series
September 19, 2025Enterprise Minds (EM), Inc., is named an HFS Challenger for its innovation-led approach to legacy service models.
Point of View
September 05, 2025AI will have a major impact on the way services are delivered. HFS researched the effect of AI on tax and audit services.
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