A collection of the latest views of the HFS analyst team on automation and process intelligence.
August 04, 2025The biggest barrier to AI success is the weight of legacy systems and outdated processes.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 19, 2025Flat-rate pricing wins because it offers peace of mind, not savings—buyers value certainty most.
May 14, 2025Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.
Competitive Intelligence
October 21, 2024A look at how Teleperformance performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
Competitive Intelligence
October 21, 2024A look at how Tiger Analytics performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
Competitive Intelligence
October 21, 2024A look at how Accenture performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
Competitive Intelligence
October 21, 2024A look at how Cognizant performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
Competitive Intelligence
October 21, 2024A look at how Eviden performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
Competitive Intelligence
October 21, 2024A look at how EXL performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
Competitive Intelligence
October 21, 2024A look at how EY performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
Competitive Intelligence
October 21, 2024A look at how IBM performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
Competitive Intelligence
October 21, 2024A look at how Infosys performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
Competitive Intelligence
October 21, 2024A look at how KPMG performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
Competitive Intelligence
October 21, 2024A look at how TCS performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
Highlight Report
October 21, 2024IBM's agent-based system shows the industry is shifting from labor-based services to hybrid human-ai.
Market Impact Report
October 16, 2024Insights from in-depth discussions with 20 C-suite executives on the evolving business services landscape.
Point of View
October 11, 2024Enterprises that fail to recognize Indian GCCs as strategic innovation partners risk falling behind in the digital transformation.
Point of View
October 10, 2024The market is experiencing a significant shift toward the Generative Enterprise, reshaping the traditional S-curve of value creation.
Horizons Report
October 09, 2024The report outlines a roadmap for transformation through AI, automation, and data platforms, focusing on optimization, scaling innovation, and disruptive
Point of View
September 16, 2024The term "supply chain" is a misnomer that no longer reflects the multi-tiered and interconnected reality of 2024 supply networks.
Point of View
September 12, 2024Learn from the automation journey of C TWO client BNP Paribas.
Point of View
September 02, 2024Discover the enterprise benefits of focused and specialized AI that gets things done - small action models.
Market Impact Report
August 28, 2024Quality assurance is at a crossroads as it must support the new complexities of cloud-native transformation and AI.
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