Covering the worlds of banking, capital markets, and insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
July 30, 2025An assessment of how mortgage service providers drive innovation and deliver value across three strategic horizons.
September 16, 2025This report with Iron Mountain aims to understand whether BFSI organizations are ready to face disruption or become irrelevant.
August 27, 2025For BFS leaders, responsible AI must be the price of admission, not a bonus feature, when choosing a tech or services partner.
August 25, 2025Financial crime is getting smarter, and frankly, the manual processes of conventional KYC simply can’t keep up.
Competitive Intelligence
August 12, 2025A look at how Mphasis performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.
Competitive Intelligence
August 12, 2025A look at how Sonata Software performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.
Point of View
August 08, 2025This report serves as a critical call to action for CIOs in the banking sector.
Horizons Report
July 30, 2025An assessment of how mortgage service providers drive innovation and deliver value across three strategic horizons.
Point of View
July 14, 2025Insurers must move beyond compliance to turn IFRS 17 into a competitive advantage.
Point of View
July 01, 2025Coforge stands out by scaling enterprise AI through execution, not hype—focusing on real impact over flashy GenAI promises.
Point of View
June 24, 2025How should the non-bank mortgage industry prepare for the inevitable transformation it will bring? A mortgage industry discussion.
Data Viewpoint
June 13, 2025As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.
Point of View
June 12, 2025Commercial banks risk losing clients, and market relevance without persistent modernization - overhauling CX and operations.
Market Analysis
June 10, 2025Here is our outlook for BFS. 2025 will be the year of Services-as-Software with a healthy spending rebound in BFS.
Data Viewpoint
June 10, 2025If GCCs are to lead the AI charge, they must be treated as front-line innovation engines rather than back-office cost centers.
Point of View
June 06, 2025Revol One Financial has joined forces with Genpact to rapidly rebuild itself from the ground up with a greenfield approach.
Point of View
June 03, 2025Embedding CX at every stage of the transformation journey is essential for building lasting impact and competitive differentiation.
Competitive Intelligence
June 02, 2025A look at how EXL performed in the HFS Horizons: Insurance Services, 2025
Competitive Intelligence
June 02, 2025A look at how DXC Technology performed in the HFS Horizons: Insurance Services, 2025
Competitive Intelligence
June 02, 2025A look at how Deloitte performed in the HFS Horizons: Insurance Services, 2025
Competitive Intelligence
June 02, 2025A look at how Cognizant performed in the HFS Horizons: Insurance Services, 2025
Competitive Intelligence
June 02, 2025A look at how Coforge performed in the HFS Horizons: Insurance Services, 2025
Competitive Intelligence
June 02, 2025A look at how Capgemini performed in the HFS Horizons: Insurance Services, 2025
Competitive Intelligence
June 02, 2025A look at how Accenture performed in the HFS Horizons: Insurance Services, 2025
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