Covering the worlds of banking, capital markets, and insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
July 30, 2025An assessment of how mortgage service providers drive innovation and deliver value across three strategic horizons.
October 24, 2025GCCs have evolved from low-cost back offices to innovation-led, strategic hubs powering global enterprise transformation.
October 16, 2025Bank CXOs must measure enterprise debt rigorously.
October 15, 2025Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.
Competitive Intelligence
September 13, 2017This HfS Buyers' Guide offers a one-stop view of the services capabilities of Syntel
Point of View
August 30, 2017An in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework.
Competitive Intelligence
August 09, 2017The HfS Buyers' Guide offers a view on the services capabilities of Concentrix
Point of View
August 08, 2017HfS Research undertook a research study on delivering policy administration As-a-Service, surveying 50 P&C insurance executives.
Point of View
July 06, 2017Customer experience pros share tips for redesigning digitally driven front-office outcomes
Point of View
July 03, 2017Three recent interactions with insurance leaders demonstrate the diversity in thinking and action in pushing the Digital OneOffice agenda
Top 10 Report
January 12, 2017We believe that capital markets firms will undergo a large-scale operational transformation in 2017. Service providers for this market are now in a unique to
Competitive Intelligence
October 31, 2016A buyers focused look at BPO service provider EXL.
Top 10 Report
October 19, 2016This Blueprint Guide evaluates the offerings of some early explorer service providers, giving buyers a sense of what’s available where things are going.
Point of View
October 18, 2016How can banks rise to the challenge of intelligent operations and the OneOffice?
Point of View
October 17, 2016Insurance carriers need to find a bridge between the radical “digital” experiments on the front end, with middle office and back office functions.
Point of View
June 14, 2016NIIT's Five Tenets and Digital E3 create a credible but yet unproven approach for transformation from tactical to consumer-centricity.
Point of View
June 02, 2016Alorica is acquiring EGS to bolster its mandate for “insanely great customer service.”
Point of View
May 31, 2016EXL Client & Analyst Event highlights: productizing analytics, show and tell RPA, and launch of digital transformation.
Point of View
May 16, 2016The launch of a formalized practice comprising IPsoft’s virtual agent Amelia platform is a milestone on the maturity journey of Intelligent Automation.
Point of View
May 13, 2016HfS recently attended Cielo's analyst and client summit in Milwaukee.
Point of View
May 13, 2016The HfS Blueprint for BFS Analytics Services placed Genpact in the As-a-Service Winner’s Circle, partly because of its steps to address talent gaps.
Point of View
April 11, 2016What caught our attention at this year's WNS Influencer Summit is the strength of partnership between WNS and its client base.
Top 10 Report
March 31, 2016Analyzing 14 service providers, we see the greatest level of activity in customer acquisition and retention, fraud, AML/KYC, credit risk, and portfolio
Point of View
March 03, 2016A collaborative engagement model that brokers capability from across organizations will move banks back to the vanguard of analytics deployment.
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