Instead of searching around for what you’d like to know, why not just ask? Engaging with our research just got easier. Go ahead, experiment. Ask some questions like the examples below. Could this be the future of interacting with research? Let us know what you think.
Try these:
Competitive Intelligence
January 08, 2016A collection of the individual HfS Blueprint profile pages for 18 different Blueprints on Accenture from 2014 and 2015 that captures key strengths of the
Competitive Intelligence
January 04, 2016A collection of the individual HfS Blueprint profile pages for 14 different Blueprints on TCS from 2015 and 2014 that captures key strengths of the service
Competitive Intelligence
December 28, 2015A collection of the individual HfS Blueprint profile pages for 15 different Blueprints on Infosys from 2015 and 2014 that captures key strengths of the service
Competitive Intelligence
December 27, 2015A collection of the individual HfS Blueprint profile pages for 16 different Blueprints on Cognizant from 2015 and 2014 that captures key strengths of the
Competitive Intelligence
December 26, 2015A collection of the individual HfS Blueprint profile pages for 16 different Blueprints on Wipro from 2014 and 2015 that captures key strengths of the service
Point of View
December 16, 2015How will consumers, enterprises, and governments navigate the risks and policy issues that surround the IoT?
Point of View
November 17, 2015An acquisition of Xchanging by CSC, Capita, eBix or Apollo should result in a spin-off sale of Xchanging’s procurement biz to an existing market player.
Point of View
November 10, 2015By putting shared data out into a commonly trusted system of record, Blockchain offers hope for BPaaS solutions that seek to build across enterprises and become
Point of View
October 27, 2015Despite great progress over the past few years, the overall cyber security market is far from mature and needs a general resetting of expectations between and
Point of View
October 27, 2015Changes in healthcare provide a catalyst for changing the nature of (out)sourcing relationships as well. Here's an example of how Sutherland changed from to a
Point of View
October 09, 2015HCL recently highlighted its approach to "connecting dots" in the health care and life sciences ecosystem including solutions using digital technologies and its
Point of View
September 17, 2015Sourcing providers increasingly tap into the specialty expertise of consumer health engagement players to gain more insight and connection with consumers and of
Point of View
September 15, 2015BPaaS needs a reinvention for insurance—expanding the scope of services, the technical architectures and the business imperatives beyond cost savings to speed
Point of View
August 31, 2015The new Intelligent Services capability from SAP SuccessFactors shows the way that SaaS vendors are responding to the rising importance of robotic process
Point of View
August 27, 2015Oracle’s recent acquisition of personalization and behavioral targeting firm Maxymiser is in line with our vision of the emerging “end-to-end” ecosystem,
Point of View
August 26, 2015Xerox adds capability for population health, care management & consumer engagement with RSA Medical. Is it also rethinking for an As-a-Service approach
Top 10 Report
August 24, 2015The HfS 2015 Insurance As-a-Service Blueprint is a refresh on our 2014 assessment with an additional focus on the role of As-a-Service platforms and commercial
Point of View
July 24, 2015Anthem’s acquisition of Cigna, announced yesterday, creates a triopoly in the US healthcare market, where less than a month ago five separate healthcare the
Point of View
July 22, 2015The most exciting recent development to appear in our As-a-Service universe was the announced deal between Health Net and Cognizant.
Competitive Intelligence
July 15, 2015A collection of the individual HfS Blueprint profile pages for 6 different Blueprints on EXL from 2015 back to 2013 that captures key strengths of the service
Competitive Intelligence
July 14, 2015A collection of the individual HfS Blueprint profile pages for 8 different Blueprints on IGATE from 2015 back to 2013 that captures some of the capabilities is
Point of View
June 15, 2015An overwhelming majority of insurance executives (80%) believes that their BPO provider should embed digital capabilities in insurance operations, with 21% and
Point of View
May 29, 2015With the emergence of the As-a-Service Economy, we have an opportunity to change the profile of the healthcare BPO professional for greater connection with in
Point of View
May 26, 2015Xerox acquires cloud-based data & analytics provider HCI to add socioeconomic view to the medical and care view of patients seen in hospitals to help in of more
Point of View
May 01, 2015In this report, we present the findings from surveying a representative group of 35 insurance BPO decision makers on how they are moving insurance into the
Point of View
April 30, 2015ConnectYourCare is tackling an issue in health care financing -- making the HDHP/HSA that is a generally a bit "daunting" more user friendly and accessible --
Point of View
April 24, 2015The rumored acquisition of a stake in IGATE by Capgemini in our view is a solid buy to shore up the old model but not an exhilarating embrace of the Economy.
Point of View
April 24, 2015Sutherland is using a design thinking approach to recast the patient’s billing experience for a client: to increase patient satisfaction & loyalty; engage in
Point of View
April 15, 2015HfS Research believes that in order to really embrace the “As-a-Service Economy,” enterprises will have to develop new capabilities that go beyond what was
Point of View
April 10, 2015HGS took a majority stake in Colibrium, a move to become a partner in the transition payers are undergoing to become B2C businesses in healthcare.
Point of View
March 09, 2015WNS's focus on active listening and engagement with their client base in select industries underscores themes for growth - higher value engagement models, and
Point of View
February 24, 2015EXL just announced its intention to acquire RPM Direct, a specialized provider of marketing analytics to property & casualty, life, and health insurance
Point of View
November 25, 2014A look inside Dell's ‘private’ world, focusing on Healthcare and Insurance BPO. In digitizing BPO, Dell weaves best practices and disruptive technology into
Point of View
November 24, 2014EXL recently announced its acquisition of US-based Overland Solutions, Inc., a service provider of underwriting support capabilities to P&C insurers. We believe
Point of View
October 06, 2014Based on HfS' attendance of Genpact’s inaugural insurance-focused event, we discuss the key messages and observations that we took away and their potential on
Point of View
August 27, 2014We add new datapoints and perspectives around insurance platform adoption gleaned from analysis of 219 insurance BPO contracts and exhaustive conducted during
Point of View
June 30, 2014In a lead up to our upcoming HfS Retail Blueprint, we explore directional observations about the state of outsourcing in the retail vertical and the scope for
Point of View
May 17, 2014Updates and observations on the state of Dell’s technology-enabled insurance BPO portfolio in 2014, based on HfS analyst visits to Dell’s delivery centers
Point of View
April 16, 2014In this report, we examine the state of insurance innovation, highlighting key success factors and opportunities for buyers and service providers.
Point of View
April 10, 2014Ironshore, a rapidly growing US specialty commercial P&C insurance company, has redefined itself and is now executing on its future target operating model in a
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