Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Enterprise Asset

Operational Playbook: AI must move from automating cost controls to improving MLR and protecting margins

Health plan CIOs are moving AI from automating cost controls to managing population risk that improves MLR.

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Take 5 Report

Fund the context layer and close the 2.5x AI ambition gap

Enterprise AI portfolios are stuck at task level because context is fragmented, unowned, and unfunded across Fortune 1000 firms.

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Market Impact Report

The claims confidence gap: Insurers hire TPAs on cost but fire on outcomes

P&C insurers hire claims TPAs on cost but fire them on outcomes, and fixing how you buy closes the gap.

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Highlight Report

Adopt Databricks’ three Cs thesis, but don’t bet the stack on one vendor

Databricks' Data + AI Summit got the enterprise AI diagnosis right, but its breadth is a reason to govern vendor dependency.

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Point of View

Sovereign AI: from imperative to contract

Sovereign AI has moved from policy debate to procurement clause: five stress tests to apply before signing.

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Point of View

Financial duress will be the forcing function for purposeful AI in US healthcare

US healthcare's margin crisis is forcing providers toward purposeful AI and bold new revenue streams.

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Point of View

Turn recurring GCC work into Services-as-Software™, not service queues

GCCs can turn recurring work into reusable Services-as-Software™ instead of staffing up as demand rises.

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Point of View

Reducing friction isn’t fiction in agentic deployment

An HFS and EY analysis of why scaling agentic AI means tackling five interdependent friction areas together.

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Highlight Report

Infosys + Optimum Healthcare IT: Infosys bought the ticket, and now it must win

Infosys's $459M Optimum Healthcare IT deal buys provider-market credibility, not yet the win.

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Highlight Report

FIFA hands Lenovo the keys to reimagine the World Cup

How Lenovo's FIFA World Cup 2026 build gives CIOs a blueprint for running AI in production at scale.

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Point of View

Buy outcomes, not solutions: the enterprise case for intent-native services

Why enterprises should buy business outcomes, not solutions, and shift to intent-native services as AI absorbs execution.

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Point of View

Enterprises must fix themselves rather than layer AI on broken systems

Why enterprises must fix enterprise debts before scaling AI, from an HFS and Publicis Sapient roundtable.

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Point of View

AI is exposing the illusion of control in RCPG effort-based pricing

AI is hollowing out effort-based pricing in RCPG services, pushing leaders toward value-linked and shared-risk models.

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Horizons Report

HFS Horizons: HCP Service Providers, 2026

A comparison of 50 healthcare provider service partners on their readiness to scale agentic AI and outcome-based delivery.

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Point of View

Build your enterprise AI engine with growing Indian GCC talent

Why India’s GCCs now win on AI talent over cost, and what CIOs must do to build their enterprise AI engine.

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Hot Tech

HFS Services-as-Software™ Hot Tech: humanizetech.ai

How humanizetech.ai automates SAP delivery from design to go-live, easing the specialist bottleneck that stalls programs.

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Market Impact Report

Execution, not demand, is the defining challenge for A&D enterprises

Aerospace and defense leaders face a 17,000-aircraft backlog they cannot deliver; execution, not demand, defines the next phase.

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Highlight Report

Make Cursor’s enterprise pivot work for you, not the other way around

Cursor's enterprise pivot gives tech leaders the leverage to set the terms with AI-native software engineering vendors.

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Market Impact Report

The $18 trillion opportunity: Four enterprise debts will make or break your AI future

HFS Research and Genpact study finds four enterprise debts trap $18 trillion and block AI value.

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Point of View

Stop measuring SAP success on IT milestones and demand business outcomes

Why SAP S/4HANA success means business outcomes, not go-live dates, and how to hold providers accountable.

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