A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
September 01, 2025Semiconductor companies must align partnerships and innovation to bridge the gap between partners and client goals.
August 20, 2025Straive earns the HFS Challenger title for evolving from content services to AI, analytics, & digital solutions across industries.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
Highlight Report
June 25, 2020In this PoV we discuss about Accenture Digital Factory that is helping the Changi Airport team to imagine, experiment and co-create digital products and
Highlight Report
June 17, 2020Deloitte’s approach aligns business leaders for maximum impact
Point of View
June 02, 2020How five companies are using digital associates to create better experiences for stakeholders
Highlight Report
June 01, 2020This report takes a look at how Accenture is working with an alliance of CHRO's to help people get back to work.
Highlight Report
May 27, 2020Cognizant continues to make significant investments in 2020 – with a bold move to gain stronger talent base
Point of View
May 21, 2020In this PoV, we discuss how this latest acquisition is a win-win scenario for both Accenture and Callisto.
Point of View
May 19, 2020Leadership needs to pivot at a pace many have never experienced, and only time will tell if organizations can ignite their people to turn the tides.
Point of View
May 12, 2020Clients and future talent are looking for reassurance that providers are taking learning and development seriously.
Point of View
May 07, 2020HFS’ Phil Fersht recently sat down with Alex Rinke, the co-CEO of the process-mining unicorn Celonis, to talk through the company’s journey, key client and
Point of View
May 07, 2020Providers are positioning themselves as central points for the COVID-19 response; collaborating now will prepare your ecosystems for future challenges
Point of View
May 06, 2020Remote working at scale has become the new business normal - we examine how one provider has used established processes and technology to make sure their runs a
Point of View
May 04, 2020Mars, Inc shares its response to today’s paradigm shock
Point of View
April 28, 2020Service Providers must nurture relationships with their employees if they hope to retain the talent needed to compete on the other side of COVID-19.
Point of View
April 27, 2020Asynchronous messaging should simplify interactions for both the consumer and the agent.
Point of View
April 27, 2020COVID-19 means that now more than ever, it is important to invest in security as demand increases to support the growing number of work-from-home employees and
Point of View
April 25, 2020COVID-19 has caused chaos for enterprises, creating unprecedented challenges with the increase in employees working from home. These challenges have raised and
Point of View
April 23, 2020Old Mutual prioritizes IT and business collaboration to drive RPA success.
Point of View
April 20, 2020Front office services are set to be hardest hit, but providers are leveraging previous investments to rise to the challenge
Point of View
April 14, 2020Yes, we all know to consider the end user—just be sure to cover every end user: it’s critical whether you’re in local government or a CMO.
Point of View
April 06, 2020From pilot tests to "bot bashing" -- How TD Bank integrates digital associates in the workplace
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at [email protected] for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.
