A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
September 01, 2025Semiconductor companies must align partnerships and innovation to bridge the gap between partners and client goals.
August 20, 2025Straive earns the HFS Challenger title for evolving from content services to AI, analytics, & digital solutions across industries.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
Point of View
September 19, 2014Last month IBM announced a new Global Business Services (GBS) Talent and Change practice. Since HfS watches GBS and the employee experience very closely, we its
Point of View
August 26, 2014Lessons can be learned from the airline industry as Talent Acquisition Service leaders travel to compete for global business and inspire and motivate their to
Point of View
June 19, 2014Accenture’s Digital webcast provided a deeper dive into the launch of its Digital Growth Platform.
Point of View
May 12, 2014As marketing drove new business growth by addressing the customer experience, HR needs to actively design new workforce service models focused on the employee
Point of View
March 20, 2014Aegis's recent acquisition of Symphony BPO shows that in the world of customer experience management (CEM) competitiveness is still very much driven by scale.
Point of View
March 05, 2014The worker and what motivates her has not been adequately acknowledged nor addressed in much of the modern workplace. HfS employee experience research offers to
Top 10 Report
February 14, 2014This Blueprint is the first in a series where HfS redefines multi-process human resources outsourcing (HRO) from the consumer’s point of view. Innovation and
Point of View
January 06, 2014Ultimate Software announced its latest software with better global capabilities and usability but the news it is entering into managed services is the bigger to
Point of View
December 31, 2013To help bust on-going economic and workplace malaise, HfS conducted survey research of nearly 5,000 people working worldwide to help businesses understand what
Point of View
March 19, 2013IBM recently announced the IBM Customer Experience Lab, a collaboration between IBM Research and Global Business Services (GBS), will focus on three major and
Point of View
September 27, 2012For Accenture, Octagon's regulatory and clinical information technology solutions, services, and expertise augments Accenture’s broad pharma industry
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