A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
September 01, 2025Semiconductor companies must align partnerships and innovation to bridge the gap between partners and client goals.
August 20, 2025Straive earns the HFS Challenger title for evolving from content services to AI, analytics, & digital solutions across industries.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
Hot Tech
March 15, 2024The monthly Hot Tech Digest curates and analyzes notable tech startups, highlighting companies shaping the future of the industry.
Horizons Report
March 08, 2024This report assesses how well service providers help clients embrace innovation through customer experience and realize value.
Point of View
March 07, 2024RTO mandates expose a growing rift between employees and employers, underscoring control issues over genuine collaboration.
Point of View
March 04, 2024IT firms mandate a return to office, but trust may help win the war for talent.
Point of View
February 14, 2024Complexities in our operations are hindering CX + EX.
Point of View
February 08, 2024Embrace neurodiversity for innovation and better employee experience. Companies like IBM, EY, and RRD lead the way.
Point of View
February 06, 2024Implement GenAI tools to speed up your SDLC by over 3x, free valuable resources, and do more for your business.
Hot Tech
February 01, 2024Cogram offers an AI-driven solution, streamlining meeting productivity across multiple platforms.
Competitive Intelligence
January 02, 2024A look at how UST performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how Teleperformance performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how Sutherland performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how LTIMindtree performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how EPAM performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how Wipro performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how Tech Mahindra performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how TCS performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how Publicis Sapient performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how Infosys performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how HCLTech performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how Deloitte performed in the HFS Horizons: Retail and CPG Service Providers, 2023
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at [email protected] for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.
