Accurate, visionary, and thought-provoking insight into issues that impact your business.
February 3, 2026 Unlock the bounty of the AI era with HFS ‘RUNWAY'- a governance framework for unbounded ideation paired with bounded execution.
February 3, 2026 HFS Research, in partnership with Cognizant, surveyed 100 US enterprises to illuminate prevailing AI dynamics in BPO.
February 2, 2026 CIOs must accelerate modernization using platforms as AI won’t deliver exponential value if it’s layered on top of legacy.
January 28, 2026 The latest firm to receive the coveted HFS Challenger accolade is Quantiphi for its AI-first digital engineering approach.
January 27, 2026 Make the challenge of agentic AI your cue to fast-track a new foundation for continuous change - ontologies as enterprise context.
January 15, 2026 Self-funded transformation models have emerged as a pragmatic path toward funding modernization through existing savings.
January 15, 2026 AI value will remain stalled until enterprises operationalize an industry- and business-context-first operating model.
January 14, 2026 Early but meaningful signals of the IT and business services industry beginning its shift toward Services-as-Software economics.
January 6, 2026 Products are becoming software-defined while ER&D is getting commoditized, pushing service providers to shift left toward silicon.
January 5, 2026 HFS recently hosted a Roundtable, in partnership with Cognizant, hosting almost 20 senior enterprise leaders.
January 5, 2026 Enterprises must shift from effort to outcome and value-based commercial models to stop overpaying for modernization programs.
January 5, 2026 Enterprises must embrace AI as the orchestrating layer of legacy modernization if they want to become an AI-driven enterprise.
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