Research & Insights

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Point of View

Manufacturers must have robust cybersecurity as IT-OT convergence gains prominence

Manufacturers need a tailored, multi-layered cybersecurity approach in OT, securing against APTs and evolving cyber threats.

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Point of View

The nearshore advantage in the age of technology arbitrage

Nearshoring brings advantages to IT services by offering experienced talent in local time zones to drive business outcomes.

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Point of View

Business services are shifting: From cost-cutting to AI-driven value

From savings to AI-driven value: Business services evolves with agentic AI solutions, reshaping automation and talent strategies.

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Highlight Report

Understand your organization’s work labyrinth to become better leaders

Technology and organizational strategies are inexplicitly conjured under the technology of Soroco’s Scout.

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Point of View

Breaking the F&A gridlock: Finance leaders confront automation challenges

CFOs should drive touchless finance by addressing gridlocks with system upgrades, silo integration, and IT collaboration.

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Point of View

The death of the dashboard: Prepare for a new era in enterprise intelligence

The future of decision-making lies in a shift from static dashboards to intelligent data conversations to drive workflows.

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Point of View

Don’t let your customer data get away; make customer data platforms the new backbone of CX insights

GenAI plus customer data platforms highlight the potential power of “and”

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Market Impact Report

No more trickle-down digital! How to help mid-tier financial services firms grow in a post-SVB world

HFS Research, in partnership with Cognizant, surveyed 151 US mid-tier FS firms to understand their unique needs in a post-SVB world.

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Highlight Report

IBM Consulting makes a big bet on AI-led agentic services

IBM envisions a future where AI agents play a significant role in its consulting services as it moves toward AI-led consulting services.

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Highlight Report

Akkodis’ Octofecta strategy: Shaping the future with a bold tech stack

Akkodis drives transformation with its Octofecta strategy, integrating 8 technologies to accelerate global business innovation.

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Highlight Report

Reinventing GBS as generative business services

A fireside chat between HFS's Elena Christopher and Capgemini’s David Lumley on modernizing GBS into generative business services.

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Point of View

Transforming India’s GCCs: From cost optimizers to innovation powerhouses

GCCs shift from cost-cutting to innovation, driving growth through tech, skills, and AI. Challenges exist but are surmountable.

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