Accurate, visionary, and thought-provoking insight into issues that impact your business.
October 31, 2016 A buyers focused look at BPO service provider EXL.
October 19, 2016 This Blueprint Guide evaluates the offerings of some early explorer service providers, giving buyers a sense of what’s available where things are going.
October 18, 2016 How can banks rise to the challenge of intelligent operations and the OneOffice?
October 17, 2016 Insurance carriers need to find a bridge between the radical “digital” experiments on the front end, with middle office and back office functions.
June 14, 2016 NIIT's Five Tenets and Digital E3 create a credible but yet unproven approach for transformation from tactical to consumer-centricity.
June 2, 2016 Alorica is acquiring EGS to bolster its mandate for “insanely great customer service.”
May 31, 2016 EXL Client & Analyst Event highlights: productizing analytics, show and tell RPA, and launch of digital transformation.
May 16, 2016 The launch of a formalized practice comprising IPsoft’s virtual agent Amelia platform is a milestone on the maturity journey of Intelligent Automation.
May 13, 2016 The HfS Blueprint for BFS Analytics Services placed Genpact in the As-a-Service Winner’s Circle, partly because of its steps to address talent gaps.
May 13, 2016 HfS recently attended Cielo's analyst and client summit in Milwaukee.
April 11, 2016 What caught our attention at this year's WNS Influencer Summit is the strength of partnership between WNS and its client base.
March 31, 2016 Analyzing 14 service providers, we see the greatest level of activity in customer acquisition and retention, fraud, AML/KYC, credit risk, and portfolio
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