Accurate, visionary, and thought-provoking insight into issues that impact your business.
December 14, 2017 We spotlight the results of interviews with 80 BFS leaders to gain critical insights into how this industry is embracing intelligent automation.
December 12, 2017 Genpact's brand refresh includes investments in AI and design-- now it will have to bring the story together for clients.
December 8, 2017 An analysis of emerging AI use cases helps to understand how AI is starting to impact and transform service delivery
November 28, 2017 Mobility is increasingly becoming an intrinsic part of most carriers’ channel strategy.
November 23, 2017 This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Insurance industry.
November 20, 2017 Examples of how ecosystems are delivering impact in CA, KY, NC, and Ontario for citizens through health and human services.
November 20, 2017 RPA initiatives, in general, have not nearly met cost savings and productivity targets anything near these touted outcomes.
November 17, 2017 This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Banking and Finance verticals.
November 16, 2017 "Voice of the customer" trends coming out of the Insurance As-a-Service Blueprint 2017, based on interviews with 24 insurance services executives
November 16, 2017 Tigerspike adds enterprise mobility design and engineering capability for crafting user experiences with Concentrix and clients.
November 9, 2017 HfS sees a thoughtful front presented by EXL at its BFSI analyst day, rooted in its analytics strength and industry process expertise.
November 3, 2017 Is F&A outsourcing a commodity or is it being reimagined? It’s really the buyer’s choice.
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