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Genpact’s Pankaj Kulshreshtha on Analytics

We present the key highlights of our conversation with Pankaj Kulshreshtha, Business Leader for analytics at Genpact.

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3 Steps to Becoming a Customer-Centric Healthcare Company

The Affordable Care Act is changing the state of the healthcare industry, from how people buy health insurance to how care is delivered.

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Key Opportunities in Outsourcing Insurance Analytics

In the last few years, the scope and applicability of analytics within the insurance organization has grown exponentially beyond actuarial and underwriting.

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State of the Industry 2013: Insurance Summary

This presentation focuses on insurance buyers' views, observations and intentions for 2013 and beyond, when it comes to IT Outsourcing (ITO) and business (BPO).

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Leaders Roundup: Banking and Financial Services Outsourcing

HfS Research concluded extensive research into the banking and financial services BPO market in Q3 2012. This document includes profiles from ten key BFS BPO

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State of the Industry 2013: Banking and Financial Services (BFS) Summary

Outsourcing remains a strong preference while in-house delivery is showing strong indications of reduction.

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Checking the Heartbeat of Health Insurance Marketplaces

In this RapidInsight, we discuss the advent of state health insurance marketplaces, how they will work, and what they will look like.

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Regulatory Fallout or New Beginning in Healthcare?

With regulatory reform taking the front seat following the reelection of President Obama, the healthcare insurance industry is looking at a bumpy 2013.

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HIPAA’s Final Rule

This RapidInsight highlights the most important HIPAA changes and what you have to do to address them in time for the federal compliance deadline of September

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Business Services Outsourcing in Banking and Financial Services: 2013 Market Report

This report outlines the strategic business priorities BFS executives will focus on over the next few years and examines how the outsourcing industry is to the

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The State of Banking and Financial Services in 2013: Webcast Slides

HfS and KPMG presented an open discussion on the banking and financial services industry in 2013. See the slides here.

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