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December 16, 2012 Xerox made a significant foray into the services sector with the $6.4 billion acquisition of ACS in 2010. Xerox has now completely absorbed it as well as the of
December 16, 2012 Infosys BPO has evolved quickly into a major contender in the global BPO marketplace. The firm has quietly gone about building its BPO business streams since of
November 9, 2012 The HfS FormGuide offers buyers a quick way to identify and understand the providers operating within a particular market niche.
October 24, 2012 This document includes profiles from 18 service providers with information that will help buyers understand new capabilities and focus areas from major Profiles
October 24, 2012 This document presents the key findings of our contract analysis, highlighting the changes in buying behavior, service provider strategies and recommendations
October 10, 2012 We examine how ING and Cognizant are working together to create the kind of strategic relationship that can bring complex onshore-centric delivery models to in
September 12, 2012 EXL has proven that you don’t have to be a $1B+ company to be an industry leader. Under the leadership of Rohit Kapoor, vice chairman and CEO, EXL has shown
September 5, 2012 HfS Research’s latest business process outsourcing research has uncovered some key areas where BPO service providers feel buyers need to make changes in order
August 30, 2012 EXL has resisted the temptation to be “all things to all people,” instead making investments into areas the company wants to target. This focus is the that
July 21, 2012 On July 21, Dodd-Frank turns two. HfS takes a look at what has been accomplished in the two years and the impacts that Dodd-Frank is having on the financial
June 22, 2012 Our new research takes a close look at middle and back office challenges faced by carriers today and the steps taken by service providers to address them.
April 4, 2012 Business platforms are helping insurers lower costs, consolidate data/better analytics, standardize workflows and improve operations. Through analysis of 20 we
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