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Meeting the Needs of the Mid-Market for Insurance

This case study highlights:
  • The opportunity for value creation through outsourcing for the mid-market, in insurance and elsewhere 
  • The transformation of Kemper’s internal finance function and migration of processes to Kemper Services Group
  • The drivers behind the decision to outsource; the selection of EXL; engagement scope and process selection; the design of the retained finance function; and EXL’s transition support
  • Results delivered by EXL to date and future objectives for the relationship
  • Lessons learned supporting mid-market organizations on their outsourcing journey

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