Accurate, visionary, and thought-provoking insight into issues that impact your business.
December 22, 2020 The OneOffice (connecting the front, middle, and back offices to create a touchless and frictionless digital experience) is no longer a pipe dream. Almost it a
December 7, 2020 HFS' take of the acquistion of Slack by Salesforce
December 4, 2020 HFS sees a “new dawn” emerging from the fog of 2020, and what is clear is that technology alone cannot absorb what has been the biggest shock of a lifetime,
December 3, 2020 400 Global 2000 executives share their views on protecting, adapting, and digitizing their businesses in the new reality
November 20, 2020 This report analyses publicly announced ITMS and BPO contracts in Q3 2020 by region, service types, key verticals, main vendors and digital services.
November 19, 2020 20 enterprise leaders share their strategies for transforming CX and EX in a virtual world
November 13, 2020 Genpact's latest acquisition expands its experience capabilities targeted at digital commerce
November 11, 2020 Make automation native within your enterprise to support the priorities of EX, CX, and PX on the road to the OneOffice.
October 7, 2020 Concentrix aims to endure as a WAH leader
October 6, 2020 The second wave of digital transformation in Media will be driven by experiences.
October 2, 2020 Creative Drive and N3 are the latest additions to Accenture's CX portfolio
September 24, 2020 In this Highlight we look at Wipro’s acquisition of Salesforce Platinum partner, 4C to strengthen its consulting and implementation skills in Europe and the
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