Accurate, visionary, and thought-provoking insight into issues that impact your business.
November 11, 2024 GenAI transformation isn’t only enhancing marketing—it’s redefining it.
November 11, 2024 As technology investments drive more fan engagement and, subsequently, more revenue, all major sports franchises will follow suit.
October 28, 2024 Procurement faces operational issues, data challenges, and talent gaps, however, leaders can add value with ecosystem partners.
September 10, 2024 Xerox is overcoming dramatic business model changes with the help of the TCS business-in-a-box model.
August 26, 2024 The ‘Future of Retail’ framework professes a customer-oriented paradigm enabled by tech.
August 21, 2024 Banks must select their approach carefully to ensure continuously evolving systems.
August 8, 2024 E&U leaders must adapt to sector convergence, integrating renewables, smart grids, and IoT, or face obsolescence.
July 30, 2024 Unit4 provides an example other vendors can follow to make it easier for customers to get more from their ERP software sooner.
July 19, 2024 HFS Research took New York by storm in May 2024 with our latest and greatest Horizons Summit event.
June 28, 2024 Summary of the Resources, Energy and Utilities HFS pulse data for 2024.
June 25, 2024 A look at how EXL performed in the HFS Horizons: Customer Experience Service Providers, 2024
June 7, 2024 Tech Mahindra’s advisory arm aims to transform CX and managed services
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