Research & Insights

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Point of View

New tech is disrupting how enterprises consume services

New tech firms are applying AI and GenAI to rip up the way services get done.

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Point of View

Emerging regulations will change the global AI landscape

Companies building high- risk AI systems must act swiftly to meet new regulatory demands. The clock is ticking, and the hard work starts now.

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Highlight Report

How to police ChatGPT cheats

Most enterprises guide their teams not to pass off the work of GenAI as their own. But how should you police this?

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Point of View

Ten companies shaping the Generative Enterprise™ Ecosystem

The HFS Generative Enterprise™ Ecosystem maps leading players across AI applications and infrastructure

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Horizons Report

HFS Horizons: Generative Enterprise™ Services, 2023

The industry’s first competitive analysis of services firms and the value they create with enterprise clients exploring GenAI.

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Highlight Report

Cognizant’s healthcare counter-offensive with segmentation and GenAI a likely winner

Cognizant's recrafted strategy focusing on key segments and adopting GenAI provides a distinct edge to capture a greater wallet share.

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Highlight Report

WNS applies GenAI to a global insurer’s end-to-end claims process

WNS' deep domain knowledge, process know-how, and GenAI-enhanced analytical engine deliver benefits for insurers.

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Point of View

If you aren’t using GenAI daily, get out of the way!

If you don’t understand GenAI’s capabilities, you risk basing business decisions on outdated knowledge.

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Highlight Report

KPMG demonstrates there are many paths to building your innovation ecosystem

HFS analysts recently had the opportunity to engage with KPMG leaders and clients at its recent Tech & Innovation Symposium.

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Highlight Report

IBM and Adobe partner to help CMOs get personal

IBM has expanded its partnership with Adobe to introduce an intelligent content supply chain.

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Point of View

Generative AI will bring more humanity into the workplace

GenAI could do more than just increase productivity; it can also enhance EX, making work more engaging and meaningful.

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Point of View

Keep your options open when it comes to public or private LLMs

When it comes to large language models, leaders should avoid hitching their wagons to any one approach.

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