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Challengers' Code

Tear up your Tier-1 playbook: How Quinnox is rewiring enterprise service delivery

Rethinking AMS performance: A challenger model for faster resolution and leaner operations.

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Point of View

Legacy modernization is a competitiveness issue, and CIOs must own the fix

CIOs must accelerate modernization using platforms as AI won’t deliver exponential value if it’s layered on top of legacy.

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Take 5 Report

Business and process owners: Operationalize context for scalable, enterprise-grade AI

AI value will remain stalled until enterprises operationalize an industry- and business-context-first operating model.

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Highlight Report

HCLTech’s silicon stack investments show why ER&D must “shift left” to thrive

Products are becoming software-defined while ER&D is getting commoditized, pushing service providers to shift left toward silicon.

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Point of View

CIOs must pay for outcomes, not hours, on modernization programs

Enterprises must shift from effort to outcome and value-based commercial models to stop overpaying for modernization programs.

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Point of View

AI is now the force behind legacy modernization; embrace it or stay stuck

Enterprises must embrace AI as the orchestrating layer of legacy modernization if they want to become an AI-driven enterprise.

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Highlight Report

EdgeVerve wants you to stop layering tools and start orchestrating outcomes

EdgeVerve wants to orchestrate fragmented estates to deliver business outcomes.

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Challenger Series

HFS Challenger: Argano

HFS has launched the Challenger Series to identify, evaluate, and highlight leading Tier 2 providers in the IT services space.

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Point of View

Fix legacy operating models before they block your AI ambitions

Enterprises buried in technical debt will be locked out of the next wave of AI-native value creation unless they repay it.

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Take 5 Report

Escape the code-heavy models inflating tech debt

New research from HFS and Unqork serves as a wake-up call for CIOs and CTOs bleeding budget on integration and managed services.

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Market Vision Paper

Reinvent your ServiceNow service model with agentic AI

More than two-thirds of global ServiceNow implementations stall because delivery models are stuck in a pre-AI era.

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Highlight Report

Stop scaling with people and demand services that act like software

AI platforms that convert legacy logic into reusable assets now fuel faster, lower-cost enterprise transformation.

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