Research & Insights

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Take 5 Report

Escape the code-heavy models inflating tech debt

New research from HFS and Unqork serves as a wake-up call for CIOs and CTOs bleeding budget on integration and managed services.

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Market Vision Paper

Reinvent your ServiceNow service model with agentic AI

More than two-thirds of global ServiceNow implementations stall because delivery models are stuck in a pre-AI era.

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Highlight Report

Stop scaling with people and demand services that act like software

AI platforms that convert legacy logic into reusable assets now fuel faster, lower-cost enterprise transformation.

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Challenger Series

HFS Challenger: QBurst

HFS has launched the Challenger Series to identify, evaluate, and highlight leading Tier 2 providers in the IT services space.

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Market Impact Report

The Human+Machine era will reward orchestrators, not integrators

Enterprises must rewire for Human+Machine delivery or risk falling behind in the Services-as-Software™ era.

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Highlight Report

Build trust at scale by making quality predictive, not reactive

Quality today is about engineering trust at scale, not just finding defects.

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Point of View

Don’t wait for 2030: Reinvent your workforce or lose the AI race

Recompose your IT workforce now as AI is ending headcount growth and redefining how humans and machines create value.

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Highlight Report

CIOs: Reclaim control of citizen development before it turns uncontrollable

Kissflow ringfences citizen development, allowing CIOs to scale innovation and control chaos

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Market Vision Paper

Modernization has reached its tipping point: Choose architecture over arbitrage

How to escape the code-heavy models that perpetuate an outdated ecosystem and inflate tech debt.

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Competitive Intelligence

Accenture: Legacy Application Modernization Services Capabilities, 2025

A look at how Accenture performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Amdocs: Legacy Application Modernization Services Capabilities, 2025

A look at how Amdocs performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Capgemini: Legacy Application Modernization Services Capabilities, 2025

A look at how Capgemini performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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