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Challenger Series

HFS Challenger: IGT Solutions

IGT Solutions earns the HFS Challenger title for industrializing AI-led CX across complex, regulated operations.

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Point of View

BFSI CIOs, stop modernizing in circles and simplify the core to gain an AI edge

Banks are investing heavily in legacy modernization, but are unsure if these reduce complexity or simply move it around.

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Highlight Report

Hitachi Cyber moves to address CISO needs for resilient security across OT, IoT, and IT

At the Hitachi Cyber Summit 2026, the firm articulated its efforts to go all-in on securing the convergence of IT and OT.

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Highlight Report

Rackspace-Palantir partnership offers CIOs a rapid route to AI at scale

Rackspace and Palantir partner with the promise of scaled productionized AI with hard ROI attached.

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Highlight Report

Treat infrastructure as the AI control plane or watch transformation stall

Infrastructure must become the AI control plane - governing cost, trust, and performance across the enterprise.

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Innovation Case Study

US lender rewires collections, cost, and compliance with Firstsource UnBPO

Firstsource helped a leading US non-prime lender to build an AI-ready recoveries model without touching core systems.

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Point of View

EU enterprise leaders must use the new trade deal to scale GCCs in India

European Union (EU) enterprises will find India-based GCC decisions easier to approve, faster to staff, and simpler to run.

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Highlight Report

CxOs: Force Hitachi to prove GlobalLogic and HDS actually work as one partner

Hitachi has to prove that the merger of GlobalLogic and HDS can be executed without destroying what makes them valuable.

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Challengers' Code

Tear up your Tier-1 playbook: How Quinnox is rewiring enterprise service delivery

Rethinking AMS performance: A challenger model for faster resolution and leaner operations.

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Point of View

Legacy modernization is a competitiveness issue, and CIOs must own the fix

CIOs must accelerate modernization using platforms as AI won’t deliver exponential value if it’s layered on top of legacy.

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Take 5 Report

Business and process owners: Operationalize context for scalable, enterprise-grade AI

AI value will remain stalled until enterprises operationalize an industry- and business-context-first operating model.

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Highlight Report

HCLTech’s silicon stack investments show why ER&D must “shift left” to thrive

Products are becoming software-defined while ER&D is getting commoditized, pushing service providers to shift left toward silicon.

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