Research & Insights

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Point of View

Evolving automation to spur business services for enterprise growth and innovation

How Xerox is leveraging Workato to realize its ambition to create autonomous processes.

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Market Analysis

Leading the energy transition

Using positions of influence to align organizations and systems with the global sustainability context.

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Point of View

Finance Superheroes leverage the OneEcosystem mindset to vault ahead of the competition

Only 12% finance organizations have realized their ambitions. What are these Superheroes doing differently?

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Market Impact Report

How India can rise to the challenge of developing a winning talent ecosystem

We surveyed 300 leaders from Global 2000 enterprises and 600 full-time India-based employees of leading service providers.

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Market Impact Report

Ukrainian agribusiness shows sustainability can win—even in a war

Kernel’s example is a stark reminder for leaders in all industries to not flinch on sustainability at the first inconvenience

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Market Vision Paper

Publicis Sapient brings its SPEED philosophy to digital business transformation

Unlocking new sources of value through digital innovation: Publicis Sapient’s SPEED vision under CEO Nigel Vaz’s leadership.

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Market Impact Report

Take a holistic, humane approach toward content moderation for brand safety

A real-time content moderation strategy has become a prerequisite for every online platform.

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Market Impact Report

Escape the legacy of database costs by migrating to PostgreSQL and achieving data nirvana

Consider using automation tools to convert legacy Oracle DBMS to PostgreSQL on the cloud.

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Market Vision Paper

Digital transformation and interoperability are critical to health plan well-being

HFS Research and NTT DATA share lessons and opportunities for health plans’ digital transformation and interoperability efforts.

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Market Vision Paper

Genpact is becoming an agent of change for business services

In the next-gen operating model, data emerges as the North Star for business process management services.

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Market Vision Paper

CSS Corp becomes Movate to emphasize its culture for innovating with customers

The future of services is about unlocking new sources of value with outcomes-focused partnerships.

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Market Impact Report

The Evolution of BPM Services: Cost, Outcomes and Growth

The BPM industry is primed for changes as the current “effort-based” model becomes misaligned for clients.

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