Accurate, visionary, and thought-provoking insight into issues that impact your business.
December 9, 2025 Firstsource helped a media giant transform CX with digital-first touchless journeys, cutting costs and boosting customer loyalty.
December 3, 2025 Telco COOs must team up with their CTOs and partners to deliver AI driven field services outcomes.
November 20, 2025 WRITER’s AI Leaders Forum revealed a speed–trust gap holding back the business benefits of rapid technological innovation.
October 24, 2025 Orange Business is mid-flight in a bold transformation programme to become the next-generation telco.
October 23, 2025 The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.
October 15, 2025 This DVP is about the shift from telco to newco supported by a graphic which is present in the telecom horizon.
October 1, 2025 The expense of the new $100k H-1B visa fee slams the labor arbitrage door on employing US-based foreign talent.
September 30, 2025 Telco leaders are strategizing on 6G roll-outs but fear the challenges of 5G. 6G is about AI, don’t pass up the opportunity.
September 2, 2025 Global firms link with universities to drive commercial tech. Indian leaders risk lagging in AI hardware and semiconductors.
September 1, 2025 This DVP explains the trend of telecom clients' dynamics of shifting service provider relations and how it reshapes the industry.
July 25, 2025 Smartphone OEMs must reset—diversify supply chains, embrace refurbs, target emerging markets, and reimagine the interface.
July 23, 2025 The future of fan engagement is about activating the right insights in the right format at the right moment.
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