A compilation of HFS analyst insights on GenAI and the Generative Enterprise, highlighting the potential of Large Language Models (LLMs) such as ChatGPT and GPT-4 to revolutionize business by generating new ideas, reshaping work processes, and disrupting outdated business models.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
October 23, 2025The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.
October 01, 2025AI agents will be the emotional interface between brand and customers, an interface CMOs must own with 'personality engineering'.
September 25, 2025Leaders must adapt their enterprises to welcome and reward AI-powered people—or become talent’s last resort.
More from the GenAI Leadership Series: Phil Fersht caught up with Exponential View Founder Azeem Azhar to discuss how enthusiastic he is about the global focus on AI, where AI is heading, and why. Listen in now
Point of View
July 22, 2024Responsible AI holds the key to GenAI growth. But only one in 10 firms has a Responsible AI policy in place.
Highlight Report
July 22, 2024Enterprises looking to scale GenAI need to address their debts, utilise COEs and address sustainability and liability.
Point of View
July 19, 2024New tech firms are applying AI and GenAI to rip up the way services get done.
Highlight Report
July 19, 2024HFS Research took New York by storm in May 2024 with our latest and greatest Horizons Summit event.
Market Impact Report
July 18, 2024If data is so precious, why are we failing to make meaningful progress?
Point of View
July 16, 2024The TMT landscape demands navigating new opportunities and challenges. Success hinges on two pillars: innovation and optimization.
Data Viewpoint
July 12, 2024TWILTCH continue to face another quarter of slowdown in growth in Q1 2024 due to uncertain macroeconomic environment.
Hot Tech
July 12, 2024TrueFoundry offers a self-hosted cloud-agnostic platform that enables enterprises to build and scale their Gen AI use cases.
Point of View
July 11, 2024BFSI's GenAI value hinges on resolving five key debts—technology, culture, skills, process, and data—to achieve sustainable value.
Market Impact Report
July 11, 2024How to identify if your enterprise is a GenAI Doer or Dreamer; why that matters and how you can change.
Market Analysis
June 28, 2024Summary of the Resources, Energy and Utilities HFS pulse data for 2024.
Point of View
June 27, 2024A deep-dive on ChatGPT-4o's new focus on enterprise needs
Point of View
June 24, 2024GenAI can elevate software development, but organizations must consider governance, security, and talent before starting the journey.
Point of View
June 20, 2024Generative AI changes the enterprise in five significant ways - from how we use our data to how we organize and manage our teams.
Highlight Report
June 18, 2024This report talks about the procurement orchestration and the role of ORO labs platform.
Point of View
June 14, 2024Generative AI is allowing companies to rethink their dependence on SaaS. Building the future of software best tune and future proof for their business.
Point of View
June 14, 2024Rethink how you modernize your applications to create long-term value through universal composability that can be used on any platform.
Point of View
June 10, 2024The retail singularity enabler will be the quadfecta of analytics, AI, data platforms, and automation.
Highlight Report
June 07, 2024Tech Mahindra’s advisory arm aims to transform CX and managed services
Point of View
June 07, 2024Choose your LLM for its fit with your business goals and use cases and take control of your digital destiny. Business first - tech second.
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